1. Roadmap 2010 - 2011

2. Agenda  iET Process Analyzer 3.0  iET CMDB Intelligence & Discovery 2.1  iET Enterprise 12  iET ITSM 6  iET Mobile ITSM for iPhone & iPad  Outlook iET Enterprise / iET ITSM

3. iET Process Analyzer 3.0 Released in Nov 2010

4.  Update to latest technology version of IDS Scheer PPM 4.1  Integration of Performance cockpit  Updated PA application -Update KPIs and dimensions for iET ITSM 5.0 -Process hierarchy between Incident, Problem and Change Management  PA – iET ITSM interface based on reports iET Process Analyzer 3.0

5. Performance Cockpit iET Process Analyzer 3.0

6. Performance Cockpit iET Process Analyzer 3.0

7. iET CMDB Intelligence & Discovery 2.1 scheduled for Q4 2010

8. iET CMDB Intelligence & Discovery 2.1  Integration of new discovery version of LOGINventory to support SNMP V3  Better support of core switches (Interfaces vs. Switch ports)  Enhanced performance of ODBC.dll  Enhanced reporting on CMDB (queries, reports)

9. iET Enterprise 12.0 scheduled for Q1 2011

10. iET Enterprise 12.0 - Web  Weblink II -Migrate to.NET technology in order to implement missing features easily. -Add currently missing Workcenter features: see detailed list on next slide -Deliver a SaaS model -Multi browser support for Weblink and Self Service -Internet Explorer -Firefox -Safari -Chrome

11. Graphical CMDB Charts Drill down functionality Navigation Favorites, Homepage Process Trail Open in new tab Queries Exp. to Excel, Print Query User Config. Queries Filtering (Auto, Text) Saving of Queries Global Search Grouping ETBs Switch Rep / Group Reports PDF only iET Enterprise 12 – additional Web features

12. iET Enterprise 12.0 - Web

13. iET Enterprise 12.0 - Charts  Enhanced chart control -GUI enhancements (nicer, more colorful) -Allow additional chart types like Gantt, Speedometer -Basic chart configuration in Workcenter

14. iET Enterprise 12.0 – ETB II

15. iET Enterprise 12.0 - Scheduler  Integration of scheduler control -Calendar – Forward Schedule of Change, display of Maintenance Windows in Change and Release -Resources – handle resources in Action Management, add Gantt charts for basic planning

16. iET Enterprise 12.0 - Scheduler

17. iET Enterprise 12.0 – Graphical WF  Graphical Workflow Editor to ease configuration -Enhanced Graphical Explorer to allow process modeling -Workflow configuration based on Actions and Phases -System Actions to execute basic tasks such as notifications, escalations, scripting, …

18. iET Enterprise 12.0 – Dev. Studio  Administration tasks in Workcenter -Differentiation between customizing (Developer’s Studio) and administration (Workcenter) -All features that are needed to maintain and configure iET ITSM will be transferred to Workcenter: e.g. group, notification, escalation, application maintenance -Option to sell Developer’s Studio as flexible customizing platform separately

19. iET ITSM 6.0 scheduled for Q1 2011

20. iET ITSM 6.0  Multi language Self Service  Resource & Project Management -Enhance ITSM to support basic resource planning  Cost / Financial Management -Cost control: integration/analysis of costs in iET ITSM. -Potential integration of 3rd party SW, e.g. Catenic, to cover budgeting, cost and revenue calculation.  Enhanced Request Fulfillment process -Add removal and in stock process -Product bundles -Better deputy handling

21. iET Mobile ITSM for iPhone & iPad scheduled for Q1 2011

22. iET Mobile ITSM for iPhone & iPad  iET Mobile ITSM -Install shield / package of XML files to ease integration / documentation -Integrate interface to Navara into out of the box ITSM -iPhone / iPad support for Navara Building an iPhone / iPad app -iET Self Service app for iPhone / iPad -Incident Logging and Tracking -Action Tracking -Change Authorization and Change Tracking -Service Request – Shopping Cart Request Authorization and Tracking

23. iET Enterprise 12.1 scheduled for Q4 2011

24. iET Enterprise 12.1 - Internationalization  Integration of Unicode -Parts of iET Enterprise support already Unicode, e.g. Workcenter client. -Unicode for the application server (Entserver) is missing to fully support Unicode. -Required to address international customers (support of East European languages, Russian, Chinese, Japanese,…)  Multi language -Multi language out-of-the-box for iET ITSM (tbd.)  Multi time zone -Tech enhancement as the current implementation requires doubling of date fields