1. User Information Digital Library IDUser number (one system user) User nameDept. / region Hankook Tire Messenger use YES NO User platform MAC OS MAC OS X 10.1 MAC OS X 10.2 MAC OS X 10.3 MAC OS X 10.4 MAC OS X 10.5 MAC OS X 10.6 MAC OS X 10.7 MAC OS X 10.7 MAC OS X 10.8 other : Window OS Window XP Window Vista Window 7 Window 8 other : BIT 32bit 64bit User browser Chrome Version : IE Explorer7 Under Explorer8 Explorer9 Explorer10 Over Safari Version : Firefox Version : other Version : Errors or Problems Errors or problems have you encountered using Digital Library / Dialog Box? Digital library Dialog box File transfer popup window does not appear when downloading files. File download: file downloaded is corrupted or the file shows as 0 kb and does not open. Search: can not search with the desired key word describe the specific problem : Digital Library Errors Request Form Next Page Digital Library management team: Person in charge of Hankook Tire Visual Communications team: Min Jihong : jhmin@hankooktire.comjhmin@hankooktire.com Person in charge of Hankook Tire IT team: Ahn Ki Cheul : jeremiahn@emfrontier.com / Park Jaehyung : qwerty@hankooktire.comjeremiahn@emfrontier.comqwerty@hankooktire.com

2. Please capture the screen as an image indicating the problem area in Digital Library and attach the file. Digital Library Errors Request Form

3. Please capture the screen as an image indicating the problem area in Digital Library and attach the file. Digital Library Errors Request Form

4. Please capture the screen as an image indicating the problem area in Digital Library and attach the file. Digital Library Errors Request Form

5. Please capture the screen as an image indicating the problem area in Digital Library and attach the file. Digital Library Errors Request Form If the problem write a detailed description in the email to the following person in charge. Digital Library management team: Person in charge of Hankook Tire Visual Communications team: Min Jihong : jhmin@hankooktire.comjhmin@hankooktire.com Person in charge of Hankook Tire IT team: Ahn Ki Cheul : jeremiahn@emfrontier.com / Park Jaehyung : qwerty@hankooktire.comjeremiahn@emfrontier.comqwerty@hankooktire.com