2. Strategic Review of the UK Water Industry 2000 to 2005 …. Facing up to Competition “The water industry in England and Wales is facing perhaps its most challenging transitionary period since privatisation...” John Raspin, Research Manager, Water Group

3. Key features “Analysing the expectations and behaviour of the most important decision-makers in the industry – your customers.” We provide: A full analysis of the factors influencing customers’ decisions The opinions of large customers about their current suppliers An examination of water companies’ market strategies An assessment of each of a series of competitive models An analysis of companies’ restructuring options Market forecasts to 2005 and opportunity analysis

4. Key content How satisfied are customers with their current suppliers? How will customers react to new entrants? What factors will affect decisions in a competitive market? Based on detailed interviews with 60 large water users across various industrial sectors in England and Wales, we analyse issues including...

5. Key content (cont.) The key strategies being employed by suppliers The future of economic regulation in the industry Reactions to the Periodic Review & Competition Act Based on detailed interviews with senior executives of the water companies of England and Wales, we examine issues such as...

6. Who will benefit from this report? Water Companies Find out how you compare against the competition Assess what your current and future customers really require Determine which future route the industry will follow New Market Entrants & Other Utilities Analyse the challenges associated with the UK water industry Understand the time scales for strategy implementation Tailor your strategy to customers’ requirements Investment Community Read about the long-term strategies of the water companies Decide which players will outperform the market Assess the attractiveness of investing in the water industry

7. Featured Companies Water & Sewerage Companies Anglian Water Services Ltd Dwr Cymru Cyfyngedig Northumbrian Water Ltd North West Water Ltd Severn Trent Water Ltd South West Water Ltd Southern Water Services Ltd Thames Water Utilities Ltd Wessex Water Services Ltd Wessex House Yorkshire Water Services Ltd Water Only Companies Bournemouth & West Hampshire Water plc Bristol Water plc Cambridge Water Company Cholderton & District Water Company Ltd Dee Valley Water plc Essex & Suffolk Water plc Folkestone & Dover Water Services Ltd Hartlepool Water plc Mid Kent Water plc Mid Southern Water Plc North Surrey Water Ltd Portsmouth Water plc South East Water plc South Staffordshire Water plc Sutton and East Surrey Water plc Tendring Hundred Water Services Ltd Three Valleys Water plc York Waterworks plc Other Companies Enviro-LogicRWESuez Lyonnaise des EauxUnión Fenosa International WaterVivendiSAUR InternationalAzurix

8. Customers We Interviewed Brewing Bass Carslberg Tetley Guinness Heron & Brearley Interbrew UK Scottish Courage Tavern Group Youngs Chemicals Akzo Nobel Chirex ICI Chlor-Chemicals Warwick International Zeneca Agrochemicals Food & Drink Britvic Bucks Foods Burns Philip UK Ltd Cadbury Schweppes Centura Foods Fisher Foods Group Harrington Food Group Heinz Jacobs Kraft Foods Northern Foods Oscar Mayer Pura Foods Ltd Richmond Foods Unigate Dairies United Biscuits Petrochemicals BP Exxon Shell Texaco Pharmaceuticals Abbott Laboratories Boegringer Ingelheim Ltd Johnson & Johnson Merck Napp Pharmaceuticals Norbrook Laboratories Willy, Eli & Co. Ltd Wyeth John & Brother Power British Energy Didcot A Power Station Heysham Power Station National Power Powergen Pulp & Paper AM Paper Mill Chapman Trading Crompton Specialist Papermakers Ltd James Cropper plc Hollingsworth & Vose Overton Mills (Portals Ltd) Pool Paper Mills (Whiteley Ltd) Sunderland Paper Mill Others British Fermentation Products British Steel Global Filters Ltd Mirror Colour Print Ltd Sidlaw Group plc Whatman International

9. What to do next For more information Call +44 (0) 1865 398662 or email enquiries@fs-europe.com