1. Western Mountain Pacific Sales Office- Cheat Sheets

2. Marriott History Marriott was founded by J. Willard Marriott in 1927
J.W. (Bill) Marriott, Jr. led the company to spectacular worldwide growth.
Today:
Arne M. Sorenson is the current CEO
Marriott Acquires Gaylord
Hotels in Pipeline/ Worlds Tallest Hotel

3. Sales Transformation Marriott has transformed their sales operation
Regional offices across the United Sates
“One point of contact”
Large Group, Core, Catering, Cfirst

4. Cheat Sheets Cheat sheets are helpful
They cover a wide range of information
They are unique to every property
They allow you to cover a wide range of aspects

5. Current Cheat Sheets Issue
Sheets are on different documents
Needs updating
Location of information scattered
Secondary area of sales for people
No universal template

6. Solution Reorganize the cheat sheet template Fix formatting problems
Clean up sheets
Contact hotels to verify the sheets are up to date
Combine all documents
into one

7. Obstacles & Challenges
Formatting & template structure issues
Getting responses from the hotels

8. How Did I Overcome This Used Office staff as a resource
Many staff members are good with Excel
Many staff members had contacts at each hotel property

9. Outcome Easy to access Easy to use
Employees like the new clean cut look
Over all a better experience with the cheat sheets