1. Authored by BRWilson, Edited & Presented by Ralph R. Zerbonia This version © 2008 Ralph R. Zerbonia and Universe Central Corporation. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you.

2. Overview

3. The Power of Internet-Based Marketing Industry Search Engine Marketing (SEM) is one of the fastest growing industries and is projected to reach $12B by 2010. SEM cost per lead is $0.29 vs. $1.18 for yellow pages advertising and $9.94 for direct mail. 2 80% of consumers’ Web usage starts at a search engine. 3 MSN has 99 million visitors a month and 80% made online purchases in the past six months. 4 1 Tippet Inc. 2 “Why search engine advertising?,” Search Engine Marketing Professional Organization (SEMPO), http://www.sempo.org/learning_center/articles/why-sem http://www.sempo.org/learning_center/articles/why-sem 3 Simultaneous Media Usage Survey V (SIMM V) by BigResearch, http://www.mediacenter.org/mediamorphosis/bigresearch/http://www.mediacenter.org/mediamorphosis/bigresearch/ 4 Nielsen//NetRatings, October 2006, U.S. Home/Work Combined; Nielsen//NetRatings @Plan, December 2006

4. What Is Internet Marketing? Internet Marketing is: The ability to manage, track and optimize keyword searches and related Internet campaigns. The capture of those clicks and impressions and the subsequent conversion to leads and revenue. Real-time and actionable insight into the success and effectiveness of those online campaigns.

5. Typical Challenges in Internet Marketing Disjointed processes/applications (not a closed loop) Lack of real-time insight Difficulty in demonstrating marketing ROI Poor data quality leads to “Garbage In - Garbage Out”

6. Achieve greater impact with fewer dollars Change the Game in Internet Marketing Discover and exploit the “Missing Link” Attain real-time and actionable insight

7. Solution

8. Microsoft Dynamics CRM Online Microsoft Dynamics CRM Online is a full-featured, SaaS-based CRM offering that is hosted and maintained by Microsoft Internet Marketing is a new set of capabilities enabled in September 2008 Service Update of Microsoft Dynamics CRM Online It is available for both existing and new customers alike

9. A Successful Internet Marketing Tool Should… Work intuitively with core CRM/marketing solutions Offer seamless and automated lead management Be architected to support multiple search engines Include embedded data cleansing capabilities Optimize not only on clicks/impressions but on sales and revenue

10. Internet Marketing Process Flow

11. Internet Marketing Functional Overview Planning & Budgeting Optimization Models and Analysis Keyword Research and Selection Landing Pages and Lead Capture Pricing and Placement Plan Research BidBid TrackTrack Optimize

12. Easy Search Engine Campaign Planning and Creation Key Points Effortless SEM campaign creation Time and location parameters for optimal relevancy Automated AdCenter account creation Plan

13. Effortless Keyword Research and Selection Key Points Research by similar keywords or URLs Easy import and export of keywords Instant relevancy ratings enable fast, informed decisions Research

14. Streamlined Bid Process Key Points Real-time cost & placement estimates Easy Search Ad design and publishing Maximum budget threshold prevents overruns Bid

15. Automated Lead Capture and Tracking Key Points Intuitive Landing Page & Forms Designer Lead staging area for improved data accuracy Seamless response and lead tracking Track

16. Intuitive Optimization and Analysis Key Points Pre-built optimization models maximize your investment Optimize by clicks, impressions, leads or revenue Robust reports provide actionable insight Optimize

17. Benefits

18. What Does It Allow Me to Do? Effortlessly create and manage online/search engine campaigns Research & bid on keywords using search engine optimization Provide marketing ROI via click-through and conversion rates Seamlessly capture sales leads from the Web using pages hosted by Microsoft Unify search engine intelligence with CRM analytics to optimize campaign performance

19. Market Feedback “I am very excited about this new set of capabilities. It will save me a lot of time and money and allow me to produce more effective Internet marketing campaigns.” Mike Rogers Customer Effective, CEO “The average vice president of marketing is under more scrutiny today than ever before. I definitely think that Microsoft investing there makes sense." Rob Bois AMR, Lead CRM Analyst “If your campaign is launched from the same CRM system that is tracking completed orders, you suddenly have a roundtrip view of your campaign’s success that’s about as accurate as you can get. And, over time, you have a accurate picture of how well that search engine is actually performing. Joshua Greenbaum, Leading CRM Journalist and Analyst

20. Additional Information Please visit www.universecentral.comwww.universecentral.com for more information about Microsoft Dynamics CRM Or Call:

21. email: Ralph@UniverseCentral.comRalph@UniverseCentral.com © 2008 Ralph R. Zerbonia and Universe Central Corporation. Microsoft owns all their stuff too. Don’t lie, cheat or steal, it’s bad for you. Company website: http://www.universecentral.com

22. Other Presentations by Ralph R. Zerbonia At http://www.slideshare.net/RZerbonia/slideshowshttp://www.slideshare.net/RZerbonia/slideshows Or go to UniverseCentral.com/KnowledgeLibrary.htmUniverseCentral.com/KnowledgeLibrary.htm

23. MS Dynamics CRM Online Fact Sheet Page 1 top

24. MS Dynamics CRM Online Fact Sheet Page 1 bottom

25. MS Dynamics CRM Online Fact Sheet Page 2 top

26. MS Dynamics CRM Online Fact Sheet Page 2 bottom Contact Ralph R. Zerbonia, Universe Central Corp. (330)720-4525 Ralph@UniverseCentral.comRalph@UniverseCentral.com www.UniverseCentral.comwww.UniverseCentral.com