1. Presentations Week 8 Dealing with Questions and Feedback Julian Burnley

2. Aims Today you will: To discuss what it takes to become a market leader. To look at and use some phrases for dealing with questions. To receive some spoken feedback on your final presentation.

3. Market Leader

4. Can you think of five steps for a business/ company to go from nothing to a market leader. -

5. Put these words in order for a business starting and continuing Listen and check

6. Look at tape script Can you think of and write five follow up questions? Now check with the answers.

7. a)Presenter b) audience – follow up questions Do you think that was successful? How can you improve?

8. Questions Do you have precise profit and loss figures for that year? How do we plan to regain market leadership? I’d be interested to know how our improved performance will be reflected in salaries? How in fact, did we manage to win back business from the Japanese? You talked about quality, but you didn’t talk about product diversification. Why not? Why do you think you were slow to respond to the competition in the 1980’s? How does our current position compare with the situation in the 1980s?

9. GoodDifficultUnnecessary (not needed) Irrelevant (off topic) Put the phrases under the correct group

10. Good (2)Difficult (2) Unnecessary (1) Irrelevant (3) I’m afraid I don’t see the connection. I don’t know that off the top of my head. I’m glad you asked that. To be honest, I think that raises a different issue. I’m afraid I don’t have the information with me. Sorry, I don’t follow. That’s a very good question. I think I answered that earlier.

11. GoodDifficultUnnecessaryIrrelevant I’m glad you asked that. That’s a very good question. I don’t know that off the top of my head. I’m afraid I don’t have the information with me. I think I answered that earlier. I’m afraid I don’t see the connection. To be honest, I think that raises a different issue. Sorry, I don’t follow.

12. Fill in the gaps So thanks very much for listening to my presentation on the history of my company, are they any questions you’d like to ask? Yes, I have one. How much money do you make every year in your position? I’m afraid..................., any other questions? What were the figures for your company’s profits last year? I’m sorry........................................... Ok, what is the secret to starting a successful business? Great,................ What is your company’s name? I think...... Ok, one more question, Are you free to have dinner with me tonight? Well,......

13. a)Presenter b) audience – follow up questions Look at the questions again. Can you ask the questions again and see if your answers are any better?

14. Dealing with Questions - Practice Use the laptops to look at your partner’s assessed presentation. Can you write five questions to ask them. Then ask them and make notes on how they answer.

15. My feedback – Use the laptops and headphones With your partner listen you your feedback and make notes. T:\Students Work\Julian Burnley's Classes\Presentation Work\Class 3 When you’ve finished Julian will give your written assessment.

16. What can I do now after 8 weeks... Discuss these things with your partner: http://julianburnley.pbworks.com/w/page/4 7506921/What%20will%20I%20have%20a chieved%20by%20week%208http://julianburnley.pbworks.com/w/page/4 7506921/What%20will%20I%20have%20a chieved%20by%20week%208

17. Homework Week 8 Please complete this survey to provide Julian with some feedback and voice your opinion: http://www.surveymonkey.com/s/PTWQHF Mhttp://www.surveymonkey.com/s/PTWQHF M