1. Department of Environmental Conservation 1 REPLACE DOCUMENTS MODULE 7

2. Department of Environmental Conservation 2 Welcome! To help you understand how to get from one screen to the next, here are a few pointers! To navigate the presentation: 1.To advance – use any of these keys; Page Down, Right Arrow or Enter 2.To go BACK – use any of these keys: Page Up, Left Arrow Key

3. Department of Environmental Conservation 3 Before we get started with the module, here are a few helpful hints! 1.Take your time! Read each slide carefully. 2.Take notes! You will need to contact DEC after viewing all modules to receive a quiz. The phone number is: 518-402-8843. 3.Slides are designed to show you the steps to complete an action. 4.Some screen captures may not look EXACTLY like you will see on your system. It all depends on the computer system setup that you are using. 5.REMEMBER to refer to the License Issuance Handbook for further information on Business Rules.

4. Department of Environmental Conservation 4 1.Slides are designed to show you the steps to complete an action and use screen captures from the application. 2.Red squares points out things that require an ACTION or INPUT. 3.Red circles point out the button to COMPLETE the action and move to the next step. 4.Yellow shaded boxes with red print are there to EXPLAIN items on the screen or business rules. Explains the screen and points out business rules.

5. MODULE 7: OBJECTIVES Upon completion of this module the Agent will: Replace license and/or tags for customers Department of Environmental Conservation 5

6. BUSINESS Replaced tags get a new document number. All tags that have been replaced are invalid There is a $5 fee for replacing a privilege panel There is a $10 fee for replacing one or all Carcass Tags. Any additional carcass tag replacements will incur additional $10 fees There is NO CHARGE to replace a back tag or a Marine Registry When replacing a Carcass tag, the Agent MUST have the Customer complete and sign the Carcass Tag Replacement Form. The Agent must keep this on file for a minimum of 3 years (The Carcass Tag Replacement form is available through the Agent Help Link) Department of Environmental Conservation 6

7. CHOOSE AN ACTIVITY Department of Environmental Conservation 7 Select Click Be sure to Locate a Customer and verify all information. (See Module 3)

8. VERIFY APPLICANT DETAILS Department of Environmental Conservation 8 Verify the Applicant Details and if correct, click Continue. Click

9. SELECT DOCUMENTS TO REPLACE Department of Environmental Conservation 9 Select document(s) to replace (Select the checkbox) Click

10. SELECT DOCUMENTS TO REPLACE Department of Environmental Conservation 10 Click Select Change the NO radio button to YES

11. VERIFY DOCUMENTS STATUS Department of Environmental Conservation 11 Verify that the status of all the licenses &/or tags you wish to replace have changed to YES (do not select the checkbox) Click Select Payment type

12. APPLICATION REVIEW Department of Environmental Conservation 12 Click Edit button The Application Review Page shows the Agent every possible choice that could have been made in this Customer’s profile. Agents can review by floating their mouse over the different sections. License Sales suggests that you continue past this page to the Pay Fees page where you will be able to review the exact items the Customer wants to purchase along with their total fees. Full screen view Continue button Use “breadcrumbs” to navigate! Do NOT hit the browser BACK button

13. PAY FEES Department of Environmental Conservation 13 Click Review all the items and fees with the Customer and collect the total fees before hitting continue. By clicking Continue you will commit the sale to the system. COLLECT fees BEFORE continuing!

14. LICENSE ISSUANCE Department of Environmental Conservation 14 A successful License Issuance screen will display. The Agent will now Click the Print Tag button to print the Customer’s license and tags. At this screen the sales process is complete. Print/View Receipt – used to print receipts if needed. All information on the receipt is on your daily sales report. The Customer’s receipt is their license. This receipt will print to your regular 8 ½ x 11 paper printer. After collecting all fees and clicking continue a successful License Issuance screen will display. The Agent will now “Click the Print Tag” button to print the license’s &/or tags the Customer wanted to replace. At this screen the sale of the replacement license’s &/or tags have been committed to the system.

15. Department of Environmental Conservation 15 Please continue to Module 8 – Upgrade Lifetime Licenses