1. Performance Management Process

2. What is Performance Management? “A business process that enables companies to drastically reduce their expense base by designing and monitoring daily activities in ways that minimize waste and resources while increasing productivity.”

3. Basic Principles to Success Focus on customer satisfaction Increase profit margins by increasing revenue and reducing expenses Improve performance project by project

4. Basic Principles to Success Apply a systematic approach – Define>Measure>Analyze>Implement>Control Address projects that have the largest impact first Respect & utilize the knowledge and experience of existing staff

5. How do you achieve your Goal? Identify key expense drivers Educate staff on importance and impact of key expense drivers Focus on reducing redundant processes

6. How do you achieve your Goal? By reducing steps you reduce the opportunity for errors or loss to incur Develop management tools to monitor and identify variances Utilize performance management tools to maintain efficiencies

7. Road Map to Success StagePrincipalObjective IdentificationDefine ObjectiveIdentify scope and key business issues RationalizeMeasure Analyze Understand current performance levels and impact to operations OptimizationImplement Control Streamline processes and eliminate waste