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Planning for Success Work Smarter with a System
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The Point: "In order for any business to succeed, it must first become a system so that the business functions exactly the same way every time down to the last detail" (Rick Harshaw, CEO, y2marketing).(Rick Harshaw, CEO, y2marketing).
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The Goal:
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Cricket 11 Players 5 batsman 1 Keeper 5 Bowlers 4 Innings 10 Overs Get as many runs as possible Don’t get out
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First Day on the Job Diamond Club - May 1, 2012 Gold Rank ~400 Members Easily defined roles
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End of Diamond Club Aug 31, 2012 Platinum ~600 members Now What?
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How do we do this together? Who does what? Where’s the balance?
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Giant Sheets of Paper Make a team to do list Led to FRUSTRATION
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Diamond Club Round 2 January 2013 Diamond Rank ~1500 members How things were….
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Finding the Balance Where were we 2 years later? -Marginal improvement
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And the Cycle Continued "94% of all failure is a result of the system... not people" (W. Edwards Deming).
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The Day it all changed We met with a coach Identified biggest problems She made recommendations
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What we lacked? ….Systems For family needs For Team Needs For new wellness advocates For communicating
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Example of Systems: Family Needs: – Communication policy – Potty Training Team Needs: – Monthly Recognition Premier = Book etc. – Weekly Team call
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Example of Systems: New Wellness Advocates: – Training Program – Facebook Group
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Fixing What’s Broken: "I always look to the system for a solution. If a challenge arises I use a system correction before I look for a people correction. I use a system solution in my innovation rather than a people solution. I follow the system exactly until a new system is introduced. I suggest system improvements at my first opportunity" (Brad Sugars, Action COACH's 14 points of Culture). (Brad Sugars, Action COACH's 14 points of Culture).
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The Recipe
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Just the Mindset?
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Just the skillset?
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Just the tools?
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What if I have Mindset and Skillset?
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What about skills and tools?
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Put it all together
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What System Works Best? The one you actually use?
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Our Start in the Business Making $10 Thousand/month Do just one thing
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Skills can be learned
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Simple System for Getting Started Two contacts per day Two Samples per day Two Follow ups per day Two check in calls per day
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Tricks to Making Systems Work Make it Routine Write simple steps Know when complete
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"If you can't describe what you are doing as a process, you don't know what you're doing" (W. Edwards Deming, Total Quality Management). (W. Edwards Deming, Total Quality Management).
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Example Power of Three – Every Monday – Fill in Pof3 Planner – What LRP Batches will run that week – Which Batches are short Contact WA and remind them
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When am I finished? When its filled out Short Batches contacted
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Other Systems Needed New Members Mentoring system Sample System Website Updates Social Media Posting Shipping/Fulfillment Recognition/Rank Advancements Accounting Scheduling/Planning Placement Moves
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New Members Monday Task Request mailing labels – Back Office – Filtered since last week Scrub the file Import into contact manager
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New Members (continued) Tag them as new Start new member training email drip Cross check new people on Facebook group Post a Facebook welcome message Done!
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Base Vs. Runners Base is important – Customers, Oil users, slow builders Runners – work so hard you notice Where do you spend the most time?
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Base vs. Runners Base – Weekly Call – Facebook Info – Help them feel important Runners – Mentoring – Partnering
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Mentoring System We invited participants – Outlined Expectations Weekly Check in Form Scheduled 30 minute calls Space is limited
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Mentoring System Execution Monday Task Calls average 20 minutes Check in guides flow of conversation All completed in one day
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A Good Idea…. Go with the flow Complete one at a time Aim for routine
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What about the other stuff? Daily Routine – Emails, Phone Calls, Messages – 2 Contacts, 2 Shares, 2 Follow ups etc. To Do List – Evaluate the roles I play – Brainstorm needs for each – Choose top 6 things
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The Results More Effective during work times More family time Greater Balance in the business/home Increased focus
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The End Result
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