2. Leelanau County Office of Emergency Management / 9-1-1 9-1-1 Do you have an emergency?

3. 9-1-1 is a special phone number that helps you report emergencies and get help fast!

4. Good reasons to use 9-1-1…. Someone is …. SICK Or HURT

5. Any type of FIRE!

6. Reporting a serious crime...

7. When you don’t know if you should call 9-1-1 or not, then calling is the right thing to do!

8. Important Rules: When you dial 9-1-1 stay on the phone until someone answers. If you dial 9-1-1 by mistake, stay on the phone and let the person who answers the phone know that you dialed by mistake.

9. How to Call: Simply dial 9-1-1 You can call from any phone with a dial tone You can call from any cell phone You can call from any pay phone for FREE

10. How does 9-1-1 Work? You dial 9-1-1 A Dispatcher answers your call then sends the help for your EMERGENCY

11. The Questions We Will Ask Every Caller! Where is your emergency? What is the phone number you are calling from? What is the emergency? What is your name?

12. If you have a Fire EMERGENCY What is on fire? Is anyone in danger or inside the fire? Are you safe from the fire?

13. If you have a Police EMERGENCY How many people? What are they doing? What do they look like? What are they wearing? Leelanau County Sheriff

14. If you have a Medical EMERGENCY Is the person awake and able to talk? Are they breathing normally? Are they male or female? How old are they?

15. Is This a 9-1-1 Emergency? Your Mom is having a baby? YES Your house or a neighbor’s house is on fire… YES

16. You see a car crash? YES You fall down and scrape your knee? NO

17. You see a strange person going into a neighbor’s house when they are not home… YES

18. That’s it, you now have the basics for using 9-1-1 Don’t be afraid to use 9-1-1 When you call, just answer the questions that the dispatcher asks you and help will be sent as quickly as possible.

19. Leelanau County Office of Emergency Management / 9-1-1 9-1-1