1. Why Utilities Should Seek Excellence Michael J. Hyland, PE VP – Engineering Services American Public Power Association

2. Be a yardstick of quality. Some people aren't used to an environment where excellence is expected. Steve Jobs Steve Jobs Excellence is a process that should occupy all our days. Ted W. Engstrom Ted W. Engstrom

3. R eliable P ublic P ower P rovider Starting our 7 th Cycle –Surpassed all of our expectations –176 RP3 recognized systems Idea for RP3 –John Humphries – Princeton, KY –Quality vs. Reliable/Safe Piloted 5 systems in 2003/04

4. Why Participate in Peer Benchmarking? RP 3 is a utility operational “self-check” RP 3 provides public power benchmarking Achieving an RP 3 level gives public power utilities a tool for marketing what we do best within our communities RP 3 application results provide a structured framework for sustaining or improving a reliable electric system

5. Focusing on Results Planning Customers Employees Safety Officers Operations Staff Finance Board Commission Council Utility Management Engineers Economic Development RP3

6. RP 3 Program Criteria

7. RP3 Review Panel 2 Large 2 Medium 2 Small 1 JAA/SA 3 T&D 3 Safety 2 HR 3 Sys Plan

8. Missouri Very Active in RP3 Bill Bach – Popular Bluffs –Chair of the System Planning Committee Mike Conyers – MPUA –Chair of the Safety Committee Brent McKinney – Springfield –Chair of T&D Committee –Chair of System Planning Committee –Will serve as Reliability Representative

10. Missouri RP3 Members Carthage Water & Electric PlantCarthage5th Cycle City of JacksonJackson5th Cycle City of Kirkwood, Kirkwood ElectricKirkwood5th Cycle City Utilities of SpringfieldSpringfield5th Cycle Columbia Water and Light DepartmentColumbia5th Cycle Independence Power & LightIndependence6th Cycle Marshall Municipal UtilitiesMarshall6th Cycle

11. Earning Your RP 3 Designation Gold Level – for the utility that meets 80 percent of the RP 3 program criteria. Platinum Level – for the utility that meets 90 percent of the RP 3 program criteria. Diamond Level – for the utility that meets 100 percent of the RP 3 program criteria.

12. RP3 - Applications

13. Reliability

14. Reliability Indices and use Benchmarking Mutual Aid Disaster Planning NERC Standards - Physical / Cyber

16. Safety

17. Safety Manual Use & adoption Work Practices Meetings, OSHA Training, AED’s, etc Disaster Drills Benchmarking

18. Safety Data

19. Comparison of all systems

20. Compare by size

21. Compare region to region

23. Measuring Safety Culture?

24. WorkForce Development

25. Networking Continuing Education Succession Planning Recruitment IDP’s Committee Participation Workforce Development

28. System Improvement

29. Research & Development Power Supply System Planning Energy Conservation & DSM System Betterment

30. DEED - R&D DEED – created in 1980 –100 Members –Less than $100 K year DEED – 2010/11 –$669,600 awarded for 35 new projects –22 projects completed –62% of grant applications received funding –DEED earned a national Associations Advance America Award

31. DEED Growth

32. Missouri 1.DEED Membership Survey - Please respond by Sept. 30. 2. DEED Student Research Grant/Internship Applications due October 15, 2011. Put a student to work at your utility. DEED pays for the student and the utility obtains a free temporary employee. 3. Apply in 2012 for a grant if you are doing a cool project.

33. Benefits of Becoming an RP 3 Designated Provider Recognition – both utility and JAA or SA –National and Local Media RP 3 Award Plaques. Access / Use of the RP 3 Logo –Use the logo on utility bills, vehicles, business cards, Web site, etc. Insurance/Workman’s Comp rates. Bond Ratings – NES example Take advantage of what UAMPS and others already offer.

34. Overall RP3 scoring

35. Why Participate in RP3? Achieving an RP 3 level gives you a tool for marketing what you do best within your community

37. Why Participate in RP3? Helps MPUA and APPA support you on a state, regional and national level.

38. Applying for RP 3 Status 1.RP3 DEADLINE is September 30, 2011. 2.Applications and Procedure Manual are available for download in Word or PDF at www.PublicPower.org/RP3 3.Hard copy application packets are available by contacting RP3@PublicPower.org 4.Questions can be addressed to RP3@PublicPower.org or the Engineering Services Department at 202-467-2900 or your peers. 5.Schedule a one-on-one webinar or conference call.

39. Perfection is not attainable. But if we chase perfection, we can catch excellence. ~Vince Lombardi

40. Michael J. Hyland Sr. Vice President, Engineering Services American Public Power Association (202) 467–2986 MHyland@APPAnet.org