1. September 2013 This document was supported, in part, by grant number 90-MP-0167 from the Administration on Aging, Department of Health & Human Services. Grantees undertaking projects under government sponsorship are encouraged to express freely their findings & conclusions. Points of view or opinions do not therefore necessarily represent official Administration on Aging policy.

2. 2 The Problem

3.  According to Congress, “Senior citizens are also our best front line defense against these losses.”  In 1997, U.S. Administration on Aging established 12 grant-funded demonstration projects.  Missouri SMP Project has been administered through Care Connection since 1997.  There is a SMP Project in all 50 states, the District of Columbia, Puerto Rico, Guam, the U.S. Virgin Islands. 3 Background

4. Empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. 4 SMP Mission

5. 5 SMP Volunteers Partnerships Missouri SMP Office Program Content and Direction Area Agencies on Aging SMP Regional Coordinator Local Support SMP Literature Referrals Beneficiaries

6.  Missouri SMP Web Site ( www.missourismp.org) www.missourismp.org ◦ Guidance, Resources, Information, and Tools  Missouri SMP Volunteer Connection ◦ Quarterly  Missouri SMP Bulletins ◦ PSA’s for submission to newspapers  Missouri SMP Information ◦ Updates  Missouri SMP Volunteer Handbook ◦ Policy Guidelines 6

7.  Recruiting, Screening, and training SMP Specialists  SMP Specialists perform one or more of the roles: ◦ One on One Specialist ◦ Distribution Specialist ◦ Presentation Specialist  SMP Specialists communicate the message of Protect, Detect, and Report 7 How

8. Do not give out your personal information to anyone you do not know!  Medicare Number  Social Security Number  Bank Account Information  Credit Card Number(s) 8 SMP Message: Protect

9. Compare your Medicare Summary Notice (MSN) to your health care activity and look for:  Charges for something you did not receive  Items billed twice  Services that were not ordered by your doctor 9 SMP Message: Detect

10. Talk to your healthcare provider or Call Missouri SMP at 888-515-6565. 10 SMP Message: Report

11. Volunteers are critical in getting the message out to communities in Missouri. 11

12. The Missouri SMP 660-747-5447 1-888-515-6565, Toll-free 12

13. Thank You !! 13