1. Community pharmacy’s role in Health and Well-being Healthy Living Pharmacies A presentation for use by Local Pharmaceutical Committees

2. Read and then delete this slide This slide deck contains information on the Healthy Living Pharmacy programme It is designed to be used by LPCs/community pharmacists as the basis for a local presentation to: – local patient groups – local government officers and councillors – CCGs or – other groups that have an interest in community pharmacy – edit it down to suit the audience and – add any local data/information to provide a local context

3. Presentation outcomes The purpose of this presentation is to engage others in the HLP concept; using evaluation from the HLP pathfinder programme This presentation can be adapted to meet your local needs Define what outcomes you want from this presentation and insert here

4. Contents Introducing community pharmacy The Healthy Living Pharmacy Concept The enablers for HLP’s Next steps

5. Contents Introducing community pharmacy The Healthy Living Pharmacy Concept The enablers for HLP’s Next steps

6. Community Pharmacy Over 11,000 community pharmacies in England 99% of population can get to pharmacy within 20 minutes by car; 96% by walking or using public transport Estimated 1.8 million visits a day Average 14 visits per year 84% of adults visit a pharmacy at least once a year, 78% for health-related reasons Most frequent users are females; 89% at least once a year Those with LTCs or disabilities or living in rural areas are more likely to visit the same pharmacy Majority (>75%) use same pharmacy all the time

7. Pharmacy’s strengths

8. Common Ailments Promotion Prevention Protection Early detection Diagnosis & Treatment Initial supply and support Ongoing adherence support PATIENT and PUBLIC Self care & Healthy lifestyle interventions Making Every Contact Count Medicines Optimisation

9. Pharmacy and the NHS Pharmacies are independent contractors Market entry test is linked to PNA and JSNA Three tiers of service commissioned by NHS England  Essential: all pharmacies have to provide  Advanced: all pharmacies can provide  Enhanced: locally commissioned by the Area Team  Local Authorities and Clinical Commissioning Groups may also commission services from community pharmacy to meet local needs

11. Community pharmacy in xxx Insert local information: – Number of pharmacies – Brief overview of pharmacy distribution per ward – Local strengths identified from PNA – Local gaps identified from PNA

12. Community pharmacy’s role in health & well being

14. Supporting people to live healthier lives Advice on healthy lifestyle issues as part of NHS services – As part of essential services – Embedded within MUR and NMS service Six public health campaigns per year And a range of locally commissioned services – Insert here

15. Supporting people to live healthier lives Advice on healthy lifestyle issues as part of NHS services – As part of essential services – Embedded within MUR and NMS service Up to six public health campaigns per year And a range of locally commissioned services – Insert here

16. Contents Introducing community pharmacy The Healthy Living Pharmacy Concept The enablers for HLP’s Next steps

17. Healthy Living Pharmacy background Multi-party Pharmacy White Paper Pharmacies states vision for pharmacies to become Healthy Living Centres NHS Portsmouth and County Council develop HLP concept with support from DH. Director of Public Health and LPC-led Portsmouth HLPs deliver positive interim results; Lord Howe asks can the results be replicated elsewhere in differing demography? National pharmacy bodies working with DH launch pathfinder programme; target 100 HLPs in 4 areas Evaluation of pathfinder programme across 14 areas with different deprivation indices shows results can be replicated, high public approval and services delivered cost-effectively April 2008 June 2009 Sept 2010 March 2011 April 2013

18. What distinguishes a Healthy Living Pharmacy? Consistently delivers broad range of high quality commissioned services Quality, innovation and productivity Proactive team ethos Has a least one Health Champion Identifiable by the public Achievement of Quality Criteria A quality mark

20. National support for HLP Pharmacy bodies working with Department of Health supported HLP through Pathfinder Support Group Pathfinder Support Group – 66 PCTs expressed an interest; 30 in 20 pathfinder areas progressed Ministers instructed formation of Pharmacy and Public Health Forum HLP Task Group – Accelerating national roll-out of HLP concept a priority Strategic intent – NHS Plan 2010-2015 – Public Health White Paper – Respiratory Strategy – NHS Future Forum report – Public Health Workforce Development consultation

21. Key question Can the results seen in Portsmouth be replicated elsewhere with different demography and geography?

22. Evaluation aims Is there better uptake and delivery of services in HLPs compared to baseline (i.e. before being an HLP or against other non-HLP pharmacies)? Does geography and demography impact on HLP performance? What is the effect of HLP services on public-reported experiences? What are the benefits of HLP for public, commissioner, contractor, employees? Is each individual service delivered through HLP cost-effective?

23. Service outcomes: stop smoking

26. Service outcomes: sexual health Buckinghamshire: – Pre-HLP, 75% of EHC through pharmacy – Post-HLP, 86% through pharmacy – Increase in condom distribution by 13% – Increase in Chlamydia screening discussion by 6% Stoke on Trent: – Increase in consultations from 1600 to 1848 – 29% increase in chlamydia screening East Riding and Hull – Average consultations in HLP 123, non-HLP 73 – Increased condom distribution (22.6% vs. 16.1%) Portsmouth – Average consultations in HLP 160, 85 in non-HLPs (p<0.001) Lambeth – Decrease in consultations* 26

27. Service outcomes: minor ailment scheme 27

28. Service outcomes: alcohol awareness Dudley –55 interventions prior to HLP; 280 after Milton Keynes –Non-HLP 31 per pharmacy –Working towards HLP 38 per pharmacy –HLPs 59 per pharmacy Portsmouth –Non-HLP 90 per pharmacy –HLPs 218 per pharmacy 28

29. Service outcomes: Medicines Use Review

30. Service outcomes: New Medicine Service

31. Service outcomes

32. Cost effectiveness

33. Contractor survey gives rich insight into how PH services are delivered Evaluation has affirmed important role of non-pharmacist staff in delivery Clear evidence that pharmacy staff are engaged and enthused by opportunities to make a difference; potential to spill over to better service outcomes Stop smoking services delivered by non-pharmacist staff perform at least as well as pharmacists – Service can be delivered more effectively i.e. making best use of each staff member’s skills – And more cost effectively i.e. pharmacist’s time has a higher business cost – Academic evidence shows that stop smoking services are cost effective Making optimal use of each staff member’s time, without necessarily risking ability to generate positive health outcomes, indicates the potential of service delivery in the HLP context.

34. Commissioners’ views “Becoming an HLP will display to commissioners pharmacy’s commitment to delivering cost effective and high quality services” [Birmingham tPCT and Solihull] “Future commissioning can be targeted and offered to those pharmacies that we know will deliver. So this has become a great organisational tool to target commissioning more cost effectively” [Portsmouth] “Public health commissioners see the HLP initiative in a very positive manner, public health teams are now keen to involve community pharmacies and in particular the HLPs in their service developments. They have volunteered to give on-going training to HLCs re information and signposting” [Dudley]

35. The Chief Medical Officer said … “HLPs work!” “They improve choice and we must ensure they are embedded in the new NHS” “Inspirational concept!” Dame Sally Davies

36. Public reported experiences

37. Public engagement (n = 1034)

38. How would you rate the service provided? (n = 1034)

39. Location where service users would have sought help/advice had this service not been available in the pharmacy, shown as a percentage (n = 1034)

40. Number of service users referred to an additional service in the pharmacy (n = 1034) There were 683 referrals/recommendations into other services offered by pharmacy.

41. Provider engagement

42. Since becoming an HLP, how would you describe the public's demand for services? (n=152)

43. Have you had to invest in your premises to become an HLP? (n=150)

44. If your NHS service income has gone up, please estimate by how much (n=64)

45. What impact has becoming an HLP made on your staff?’ (n=151)

46. Do you feel that becoming an HLP has been a worthwhile investment for your business? (n=152) Do you feel that becoming an HLP has been a worthwhile investment for your staff's development? (n=153)

47. Since implementing HLP, what has happened to your average monthly prescription volume? (n=153)

48. National roll-out of HLP concept 1500 + Health Champions 1200 + leadership development 500 + Healthy Living Pharmacies 20 pathfinder areas; 10 second-wave

49. What made the difference?

50. Contents Introducing community pharmacy The Healthy Living Pharmacy Concept The enablers for HLP’s Next steps

51. The Enablers environment engagement workforce Quality Criteria

52. Strong leadership

54. Role of the Health Champion in community pharmacy Has the RSPH Understanding Health Improvement Level 2 award Engage proactively with the public Understand what’s available locally Signpost to local health and wellbeing services and national support Establish and maintain health promotion zone Put in place health promotional activities Outreach into the local community Deliver health and wellbeing services (optional)

55. Contents Introducing community pharmacy The Healthy Living Pharmacy Concept The enablers for HLP’s Next steps

56. Evaluation report recommendations Continued national support and leadership Potential support within CPCF Recognition of HLP status by local commissioners National consistency and quality assurance of HLP status Consideration for establishment of national awarding body National HLP service specifications Common performance measures including public reported experiences Resources to support pharmacists and their teams Develop competency frameworks Further development of Health Champions Consideration for extending role of HLPs e.g. Dementia, early detection of cancers

57. Process steps for successful implementation Stakeholders Director of Public Health sponsorship Establish multi-disciplinary stakeholder group including public representatives Engage pharmacy stakeholders Project management Establish project manager Core project team Define goals and scope Pharmacy engagement Engage and inspire whole pharmacy teams Include area managers, store managers, LPC-led Celebrate success and maintain momentum Enablers Workforce development – Health Champions and Leadership/change management Engagement with local community and other health & social care providers

58. Local next steps Open up discussion for Q&A What benefits HLP might deliver locally? Identify any barriers to success? Agree next steps – What – When – How – Who

59. In summary, Healthy Living Pharmacy… Provides a commissioning framework Is an organisational development tool Is a Quality mark Is about the pharmacy team Has a common vision & goal Has a brand the public can recognise Is the means to the end

60. Acknowledgements Department of Health Pharmacy and Public Health Forum HLP Task Group Pathfinder and non-pathfinder areas – Commissioning organisations – Local Pharmaceutical Committees – All the pharmacies that have engaged and taken the leap of faith! NPA, CCA, RPS, PSNC and CPPE