1. Quality Education for a Healthier Scotland Multidisciplinary Rural Generic (Health and Social Care) Support Worker: Supporting Person Centred Care Fiona Fraser – Project lead RRHEAL www.rrheal.scot.nhs.uk

2. Quality Education for a Healthier Scotland Multidisciplinary Remote and Rural Healthcare Educational Alliance/RRHEAL NHS Education for Scotland/NES Access, Rural specific content & support for Remote and Island learners the key issues to be addressed by RRHEAL. RRHEAL provides assistance to remote and island NHS Boards and Partnerships, being a linking force between healthcare services, partnerships and education providers.

3. Quality Education for a Healthier Scotland Multidisciplinary Delivering for Remote and Rural Health + Remote and Rural Implementation Group RRHEAL to “To pursue generic support worker roles and supporting educational frameworks” Scoping study with SSSC outlined potential for Generic Support Worker http://www.scotland.gov.uk/Resource/D oc/222087/005973 5.pdf

4. Quality Education for a Healthier Scotland Multidisciplinary Significant international evidence base supporting change – Need more, but not more of same! Quantity Quality Relevance ISBN 978 92 4 156401 4 (NLM classification: WA 390) © World Health Organization 2010Educational

5. Quality Education for a Healthier Scotland Multidisciplinary

6. Quality Education for a Healthier Scotland Multidisciplinary Significant international evidence base supporting change – Need more, but not more of same! Quantity Quality Relevance ISBN 978 92 4 156401 4 (NLM classification: WA 390) © World Health Organization 2010Educational

7. Quality Education for a Healthier Scotland Multidisciplinary NES & SSSC outlined potential for Generic Support Worker “ Clear and increasing” demand in both health and social care services for range of support workers who provide direct care, with indication of benefits to health and social care workers at a local level. RRIG action plan 2008 described developing a Generic (Health and Social Care) Support Worker an essential component for required stratified workforce. - RRHEAL to develop an appropriate education programme to support development of this role.

8. Quality Education for a Healthier Scotland Multidisciplinary Generic Support Worker (GSW) “Why” Changing population needs Recruiting a sustainable workforce Creating career opportunities

9. Quality Education for a Healthier Scotland Multidisciplinary Generic Support Worker – Why... Future models of health and social care delivery based on integrated teams demonstrating a range of competencies, defined by client need Person centeredness Remote and Island staff teams/different skill sets required

10. Quality Education for a Healthier Scotland Multidisciplinary Our Orkney Our Health – transforming clinical services; Generalist skill set Multi- skilling and multi - tasking – a breadth of knowledge and experience required of post holders Lone working and associated challenges with supervision Time spent on travel (e.g. single visit to Isles can take a full day) Recognition Health and social care staff require Core Skills and Competencies Reduce multiple visits from different disciplines Care individualised and delivered appropriate to individual needs Focus on- o Fostering enablement and building self care o Multi- professional assessment of needs o Supporting independence and ensuring a rehabilitative approach o Ability to support identification of complex needs o Using telehealth and telecare o Case management approach

11. Quality Education for a Healthier Scotland Multidisciplinary How.... Developing a responsive and sustainable workforce (desirable employment) Creative team working and Integration Shared competencies Solutions... Developing sustainable and affordable services Generic (health and social care) Support Worker - To support delivery of core outcomes -Supporting lead health and social care professionals -Increasing efficiency with improved service and responsiveness to clients

12. Quality Education for a Healthier Scotland Multidisciplinary The Partnership that is Orkney Health and Care Competency mapping Educational mapping Workshop – supporting service improvement

13. Quality Education for a Healthier Scotland Multidisciplinary Competency Mapping Compare and contrast the competency statements for existing health and care workers with draft job description for the RGSW Map with existing competencies Identify existing service gaps and opportunities for service improvement that the RGSW may provide in large and small island settings Capability framework Mapping of core competencies

14. Quality Education for a Healthier Scotland Multidisciplinary Capability Framework A capability framework is a broad outline of what practitioners should be able to do in practice Capability frameworks usually supported by discipline-specific competency frameworks detailing the level of expertise required Framework incorporates practice learning outcomes: –details what practitioners should be able to achieve –captures the notion of capability as current competence combined with the development of future potential competence (Price, 2004)

15. Quality Education for a Healthier Scotland Multidisciplinary The RGSW Framework Broad areas of capability under five headings: –Knowledge for Practice –The Multi-professional Approach –Practising Ethically –Care and Intervention –Personal, Professional and Service Development Practice learning outcomes Indicative key content that would be required in education and work-based learning programmes for the RGSW Links to the NHS Knowledge and Skills Framework (KSF) Links to relevant National Occupational Standards (NOS)

16. Quality Education for a Healthier Scotland Multidisciplinary

17. Quality Education for a Healthier Scotland Multidisciplinary Using the Framework The Framework can be used to: Support the development of the RGSW role Guide the development of education and training (including work-based learning, short courses, study days, online learning or accredited programmes of study) Support, guide and facilitate staff development through PDP Support self assessment and planning personal development

18. Quality Education for a Healthier Scotland Multidisciplinary Educational Mapping The content section of the capability framework mapped against training currently delivered by Orkney College UHI as an SVQ Award, using the identified NOS as a guide. Candidates would be required to complete (or have completed) four mandatory Units, two ‘fixed’ optional units covering the largest variety of outcomes, and two optional modules Other learning and development options were also identified including those available through induction in both health and social care settings, NHS LearnPro modules, other NES & SSSC resources

19. Quality Education for a Healthier Scotland Multidisciplinary

20. Quality Education for a Healthier Scotland Multidisciplinary The Workshop To explore how the RGSW role may support service improvement within the context and challenges of integrated care delivery in Orkney using the NES Skills Maximisation Toolkit (SMT) process provides a step-by-step process to support service re-design and allows those involved to be clear about the skills and skill mix needed to provide good quality services workbook focuses on the client journey and looks at three stages: –clarifying the client journey – what’s happening now? –capturing uniqueness – what’s the best contribution? –creating improvement – making it happen, capturing impact

21. Quality Education for a Healthier Scotland Multidisciplinary Process adapted Stage 1: Clarifying the client journey Prior to the workshop: –project team identify and map typical client journeys –steps and activities that are involved when a user begins their journey –how do patients/clients and their families access the service? Stage 2: Capturing uniqueness consider who is currently undertaking each of the tasks and activities discuss and agreed which of these demand the unique contribution from the qualified practitioner, and what could be done by the RGSW identify other issues that need to be taken into account

22. Quality Education for a Healthier Scotland Multidisciplinary Stage 3: Creating improvement focused on the work that can be undertaken by the RGSW, suggesting changes that can be made to result in a positive impact on the patient journey, on the team and on team-working. making suggestions about what can be done to improve the service, focusing on the role of the RGSW making suggestions for the way forward

23. Quality Education for a Healthier Scotland Multidisciplinary Intended Outcomes By the end of the workshop participants had; considered who is currently undertaking each of the tasks and activities discussed and agreed which of these demand the unique contribution from the qualified practitioner, and what could be done by the RGSW identified other issues that need to be taken into account focused on the work that can be undertaken by the RGSW, have suggested changes that can be made to result in a positive impact on the patient journey, on the team and on team-working. made some suggestions about what can be done to improve the service, focusing on the role of the RGSW made suggestions for the way forward

24. Quality Education for a Healthier Scotland Multidisciplinary Summary of Outcomes Great deal of support for development of the GSW role GSW role could contribute to : –a smoother client journey –a more person-centred approach to care –better outcomes for the service user and their family Reduce the need for hospital admissions Facilitate earlier discharge Reduce re-admissions Allow people to return to their own homes rather than a care home www.rrheal.scot.nhs.uk

25. Quality Education for a Healthier Scotland Multidisciplinary GSW Requires.... Wide range of knowledge and skills including: –diplomacy –communication –assertiveness –organisational skills –nursing skills –home care skills –AHP related skills Aware of the limit of their knowledge, skills and professional boundaries

26. Quality Education for a Healthier Scotland Multidisciplinary Summary of Challenges Challenges related to –GSW training –Support & supervision –Funding –Clinical governance Education programmes would need to be: –available locally –flexible –use a blended approach Access to continuing professional development and the application and engagement of new technology key

27. Quality Education for a Healthier Scotland Multidisciplinary Moving forward Competency and educational mapping informed final revision of Orkney job description and development of the GSW role Current National Occupational Standards (NOS) and SVQ Units have been mapped to the job description and framework **Educational Case Studies** present options for GSW dev’t Informing development of Generic Support Worker roles in a number of Boards and Partnerships

28. Quality Education for a Healthier Scotland Multidisciplinary Progress......... RRHEAL Reporting Development of Rural Generic (Health and Social Care) Support Worker Roles: Summary of National Policy, Reporting and Progress April 2014 Options for educational development of new and existing Rural Generic (health ad Social Care) Support Worker Roles April 2014 SG Short Life Working Group for the health and Social Care Support Worker now currently guiding next stage developments. www.rrheal.scot.nhs.uk

29. Quality Education for a Healthier Scotland Multidisciplinary I www.rrheal.scot.nhs.uk

30. Quality Education for a Healthier Scotland Multidisciplinary Argyll & Bute CHP Pragmatic approach to setting up the health and social care team Rehabilitation support workers currently employed within the OT service and provide assistance to physiotherapists Training provided for home care teams and the independent sector These support workers are delivering generic care and receive training dependant on what is required by the individual service user Review of what nursing staff are doing and why they are providing multiple assessments with multiple people going in to one home is being carried out; can someone do it all?

31. Quality Education for a Healthier Scotland Multidisciplinary Western Isles Recruitment and retention is an ongoing challenge Developing career pathways for health and social care roles and mapping support worker roles to skills, competencies and qualifications Pre-employment scholarship for support workers RGSW role being explored Rehabilitation support worker in post working closely with physiotherapists Pilot underway of ‘Hospital at Home’ Some support workers are employed by both organisations and some mandatory induction

32. Quality Education for a Healthier Scotland Multidisciplinary Shetland Currently no plans to develop a RGSW role Consideration being given to joint learning and development Recently appointed a Director of Health and Social Care to lead the integration agenda

33. Quality Education for a Healthier Scotland Multidisciplinary Stakeholder Agreement Mapping of existing job descriptions Identify gaps in RGSW job description THEN AGREED: RGSW role should be at level 3 on the NHS Career Framework (Senior Healthcare Support Worker). This equates to SCQF level 7 (SVQ3/ HNC) Develop a framework which outlines the RGSW capabilities and areas of responsibility, and map these to NHS KSF and existing National Occupational standards (NOS)

34. Quality Education for a Healthier Scotland Multidisciplinary

35. Quality Education for a Healthier Scotland Multidisciplinary