1. By Sarah Davis Jeevitha Nayini

2. M&M’s Activity Divide students into groups Each team gets a package of M&M’s Evaluate the quality of the product – Consistency – Weight – Appearance – other findings

3. M&M’s problems internally Complaints of not enough green M&M’s Night managers passing quality checks that wouldn’t pass with the day shift Suppliers are not getting shipments on time M&M’s are melting on one of the lines because the machine is getting to hot from continual use The logo is barely legible on one of the lines making some M&M’s hard to read

4. M&M’s Review What did we learn about our product? Problems ? What parts of the product well done?

5. What is quality management (QMS)? What does an organization need to fulfill to obtain QMS? How can we achieve quality management ? Have you heard of programs that will help with QMS?

6. ISO 9000 The International Standard for quality management systems

7. The Eight Principles: ISO 9000’s Basis 1. Customer Focus 2. Leadership 3. Involvement of people 4. Process Approach 5. System Approach to management 6. Continual improvement 7. Factual Approach to Decision Making 8. Mutually beneficial supplier relationships

8. Group activity How can we make the customer to focus towards our organization?

9. Customer Focus Understands the customer’s needs. Meet the customer’s requirements. Strive to exceed the customer’s expectations.

10. Leadership Establish unity of purpose and organizational direction and provide an environment that promotes employee involvement and achievement of objectives.

11. Group activity Do you think the employees should involve in every aspect for the success of an organization?Why?

12. Involvement of people Take advantage of fully involved Employees, Using all their abilities for the benefit of the organization

13. Process Approach Recognize that things accomplished are the results of processes and that processes along with related activities and resources must be managed.

14. System Approach to Management T he multiple interrelated processes that contribute to the organization’s effectiveness are a system and should be managed as a system.

15. Group activity How can we maintain the consistency in an organization?

16. Continual improvement Continual improvement should be a permanent objective applied to the organization and to its people, processes, systems, and products.

17. Group Activity……. What are the approaches we can take while decision making??

18. Factual Approach to Decision Making Decisions must be based on the analysis of accurate, relevant and reliable data and information.

19. Mutually Beneficial supplier relationships Both the organization and the supplier benefiting from the other’s resources and knowledge results in value for all.

20. Group activity Do you think there is any specific operating principle behind the success of an organization?? What is the principle?

21. Plan - Do- Check-Act ISO 9000’s Operating Principle Plan: Establish objectives and develop the plans to achieve them Do: Put the plans into action. Check: Measure the results of the action; that is, the planned action working, or were the objectives met? Act (or Adjust): Learn from the results of the check step, make any necessary changes to the plans, and repeat the cycle.

22. So what are some ISO 9000 specifics?

23. Differences???? Similarities ????

24. What problems can be fixed using TQS and which can be fixed using ISO 9000?

25. M&M’s problems internally Complaints of not enough green M&M’s Night managers passing quality checks that wouldn’t pass with the day shift Suppliers are not getting shipments on time M&M’s are melting on one of the lines because the machine is getting to hot from continual use The logo is barely legible on one of the lines making some M&M’s hard to read

26. To chose ISO 9000 or Not Too To create or improve a quality management system that will be recognized worldwide? Y or N To improve company teamwork throughout the organization? Y or N To improve product or service quality or consistency of quality? Y or N To have more freedom through control? Y or N To improve competitive posture and customer satisfaction? Y or N

27. In conclusion, the International Standard Organization can be a huge asset to Quality management but is not a expectable replacement. It will however go a long way in showing your prospective customers that you are going the extra mile for their happiness and business.

28. References David L. Goetsch and Stanley B. Davis, Quality Management for Organizational Excellence: Introduction to Total Quality (6 th edition), Prentice-Hall: NJ, 2010. http://the9000store.com/ISO-9000-registered-companies.aspx http: //www.brighthubpm.com/monitoring-projects/47485-explaining-total-quality- management-tqm/ http://www.ehow.com/how_7627367_use-mms-teach-quality-management.html http://www.businessballs.com/dtiresources/quality_management_systems_QMS.pdf http://the9000store.com/ISO-9000-registered-companies.aspx http: //www.brighthubpm.com/monitoring-projects/47485-explaining-total-quality- management-tqm/ http://www.ehow.com/how_7627367_use-mms-teach-quality-management.html http://www.businessballs.com/dtiresources/quality_management_systems_QMS.pdf

29. Thank you THE END