1. Counseling Sessions Verbal Warning Written Warning for Unsatisfactory Performance Written Warning for Conduct-Related Issues Suspension without Pay Further Disciplinary Action Termination

2. Informal grievance Formal grievance Further Action – company executive review Arbitration

3. Additional part-time employees are necessary

4. Social Media Sites i.e Facebook and Twitter Flyer Craigslist Employee referral

5. Web Posting Local/College Radio Utilize Social Media Print Ads Flyers Craigslist

6. Recruit Individuals Regularly – Newspapers, job fairs, online applications, Etc Attain Employee Applications – Only online applications accepted Preliminary Screening – Brief phone interview Resume Review - Do resume skills match Max goals? One on One Employee Interviews – Consists of predetermined behavioral questions Alternate Skills Test – Cooking skills tested Alternate Role Play Exercise – Customer/employee interaction testing Background and Reference checks - Employment, criminal, and credit history will be a focus Selection – Offer extended

7. Preliminary Phone Interview Determine level of interest Quickly determine potential prospects Hourly, Non-Supervisory Interview One on one Behavioral/situational based Optional skills test and role play exercise Supervisory Employees Interview One on one Behavioral/situational based Focus on past accomplishments (increased sales, repeat customers, staff turnover, cost reduction) Optional skills test and role play exercise Google Images

8. Process Customer Orders – Take accurate food and beverage order Serve Customer Orders – Serve accurate customer order Confirm Satisfactory Food and Service – Check customers satisfaction Present Check and Process Payment – End customer experience positively Uphold Max Values – Act in accordance with Max core values Thorough Understanding of Menu – Understand food ingredients Make Customers Experience Memorable – Make customer want to return via exemplary service

9. Max Introduction – Explanation of Max Mission, Philosophy, Culture, and Employee Procedures and Policies Menu – learning dishes and ingredients Kitchen Time – sample dishes, observe food preparation process Behavioral Training/Role Play – situational learning Restaurant Equipment Training – learn proper use of all equipment On the Job Training – shadowing a seasoned employee Evaluation and Follow Up – assess employee skills and offer growth ideas Continued Training – further development of skills

10. Knowledge of Work/Facility Quality of Work Situational Responsiveness Communication Skills Dependability Initiative Office.com clipart

11. Performance Planning and Documentation Management Skills Leadership Overall Business Traits Google Images

12. Order Takers Critical Incidents Customer satisfaction/complaints Order accuracy Safety record Attendance Supervisory Critical Incidents Meeting financial revenue and budgeting goals Inventory Safety scores and awareness Attendance Employee turnover

13. Based on the location of Max’s Restaurant, the Labor Market for all job positions will be targeted to the state level only (Pennsylvania) unless any current qualified employees wish to transfer to our new store location. Managerial Positions are open to candidates who show the essential qualifications to be successful at the job. Promotion from within is also an option. Hourly Positions will be easier to fill, so we will look to draw employees from close in markets that may or may not have experience in the restaurant business Desired Hourly Positions (Responsibilities and Rankings): Supervisors: - Responsible for managing schedules, activities, and behaviors of hourly employees. Fostering a positive upbeat atmosphere for the staff to emulate and for the customers to enjoy. Prep Cooks - Responsible for preparing daily food orders conforming to all FDA rules and regulations and to customer specifications in a timely manner, keeping stock of inventory and equipment maintenance needs and effectively reporting those needs to the Supervisor/Manager. Servers(Order Takers) - Responsible for positive interactions with customers, proper order taking, timely service and meeting customer needs proactively and with energy and enthusiasm. Dishwashers - Responsible for keeping the kitchen and dishes clean and sanitized in a timely manner as to always have available supplies when needed.

15. Required Benefits Include: Social Security Unemployment Compensation Workers’ Compensation Family and Medical Leave (FMLA) Discretionary Benefits (Hourly Part-Time Employees): Free Meal - Employee is entitled to one free meal for every shift they work Shift Differential Pay – Employees who work any holiday or the early morning shift will receive a 50¢ shift differential Educational Assistance – Employee who is enrolled full-time at an accredited college will receive tuition assistance up to $1,500 per year after a completion grade of “C” or higher is awarded. This money is to include tuition and books only less other financial aid

16. Discretionary Benefits – Hourly Full-Time Employees Free Meal - Employee is entitled to one free meal for every shift they work Discounted Meal – Employee is entitled to 5% off check when dining in restaurant during non-work hours Shift Differential Pay – Employees who work any holiday or the early morning shift will receive a 50¢/hour shift differential Educational Assistance – Employee who is enrolled full-time at an accredited college will receive tuition assistance up to $2,500 per year after a completion grade of “C” or higher is awarded. This money is to include tuition and books only less other financial aid. Paid Time Off (PTO) – 2 days of sick time provided after 90 day probationary period Paid Vacation – 1 week of paid vacation after 6 months of uninterrupted service; After 3 years of employment, the hourly employee will accrue 2 weeks of paid vacation Health Care Plan – Health insurance provided at a discounted rate through a PPO Dental Plan – Dental insurance provided at a discounted rate

17. Discretionary Benefits – Hourly Supervisor Employees will enjoy the benefits of an hourly full-time employee, but will be provided additional benefits that include: Paid Time Off (PTO) – 3 additional days (total of 5) provided after 90 day probationary period Paid Vacation – will receive an additional week to start (total of 2 weeks) after 6 months of service; After 3 years of employment, the hourly supervisor will accrue 3 weeks of paid vacation Life Insurance – optional life insurance will be provided at a reduced rate Relocation Benefits – If a hourly supervisor is hired outside of a 100 mile radius, relocation benefits will be provided for being hired at our location Retirement Plan - 401K Plan will be provided with an employer contribution match of $0.25 for every $1 invested. The employee will be vested according to the following table:

18. Voluntary Benefits – All Full-Time Employees Short Term Disability Long Term Disability Vision Insurance Company Wellness Program – (Corporate Gym Membership) – Designed to support a healthy lifestyle and alleviate any unnecessary stresses from the workplace Non-Financial Compensation An upbeat, safe working environment Thorough, published policies Capable Managers Competent Employees Team Environment Skill variety and autonomy – to provide the employee with the opportunity for growth and development Job satisfaction Employee of the month – All supervisors will decide on an employee of the month which will be recognized with their picture hanging in the front lobby and a $50 Visa gift card Part-Time work – providing those who have other obligations with more flexible hours Sport-Theme Thursday – All day Thursday will be sports-related shirts to coincide with our wing specials that night