1. JUDITH STUBBS & Associates Legal Needs: Collecting and Tapping Into Your Own Data

2. Legal Needs Strategic Planning Project Evidence-based strategic planning Jane Cipants Senior Research Associate Judith Stubbs and Associates jane@judithstubbs.com.au 4 May 2010

3. JUDITH STUBBS & Associates Overview of Presentation Introduction to Legal Needs & Strategic Planning Project Overview of Toolkit Your Service & ‘Met’ Need Your Service & ‘Met’ and ‘Unmet’ Need Your Service’s Evidence-based Strategic Plan

4. JUDITH STUBBS & Associates Legal Needs & Strategic Planning Project Aim: To develop a tool to help CLCs better meet legal need in their communities Identified 13 key indicators/characteristics of legal need, also considering disadvantage (the LNAF) Worked with 2 centres to develop evidence- based strategic plans Created toolkit for other CLCs to do the same Phase 2 roll out with 4 centres (current)

5. JUDITH STUBBS & Associates Toolkit designed to help CLCs … Understand and apply the 13 key indicators of legal need to your service and catchment Conduct a ‘gap analysis’ of unmet need for target groups and geographic areas: Quantitative data from LNAF & CLSIS Qualitative data from service interviews, analysis of other service locations, own values, funding & commitments Develop an evidence-based strategic plan Evaluate progress over time Know where to go for help if needed

6. JUDITH STUBBS & Associates Overview of Toolkit Section 1: Your Service & ‘Met’ Need Section 2: Your Service & ‘Met’ and ‘Unmet’ Need (Gap Analysis) Section 3: Your Service’s Evidence-based Strategic Plan

7. JUDITH STUBBS & Associates Your service & ‘Met’ Need Describe your service Geographic catchment area Current service provision across this area Current staffing arrangements Current vision, mission and objectives Use CLSIS to understand expressed need Service activities Client profile Geographic spread of clients Mix of problem types Explore alignment between current service activities and stated objectives (Workshop 1)

8. JUDITH STUBBS & Associates Your service & ‘Met’ and ‘Unmet’ Need Apply LNAF to your catchment to understand ‘unmet’ need Use Excel Tables 1 & 2 for LNAF, SEIFA, Calculated Legal Need and Need Ratio values Use LNAF maps Use table with matter types more likely to be experienced by each key indicator of legal need Interview key stakeholders and review other info to better understand met and unmet need in your catchment Explore alignment between your service & ‘met’ and ‘unmet’ need (Workshop 2)

9. JUDITH STUBBS & Associates Your Service’s Evidence-Based Strategic Plan Workshop 3: Apply lessons learned through ‘gap’ analysis to… Clarify mission, vision and objectives Reassess service delivery to your catchment Finalise your evidence-based strategic plan Commit to regular review

10. JUDITH STUBBS & Associates Before getting started… Understand and commit to an evidence-based approach Allow enough time – 3 months Engage Board, staff and other relevant stakeholders Need good data – work to improve data collection & CLSIS inquiries Requires some technical skills Needs an open-minded approach and willingness to change…be BRAVE!

11. JUDITH STUBBS & Associates JSA & 4 CLCs Working Together JSA to provide each centre with 4 days of support through the strategic planning process 2 days technical and data analysis support 2 days strategic planning support / facilitation Additional support possible subject to negotiation w/ centres and NSWCLC Legal needs mapping by suburb Additional days of support