1. US Family Health Plan: Providing High Quality, Cost Effective Healthcare to Military Beneficiaries By: Marshall Bolyard, Executive Director, US Family Health Plan, CHRISTUS Health

2. US Family Health Plan Background & Historical Perspective

3. Origins 1981: PL 97-34 transferred ten US Public Health Service (PHS) hospitals and clinics to private, not-for-profit healthcare entities PL 97-99 designated these former PHS facilities as Uniformed Services Treatment Facilities (USTFs)

4. Origins 1989: Congress requests the development of a managed care delivery system 1993: US Family Health Plan is born 1997: USTFs become designated providers and made a permanent part of the MHS

5. Alliance of Designated Providers

6. Model, Measures & Reasons for Success

7. Model Managed care / coordinated care Capitation Fully at risk Commercial & Medicare population Access to government prices for pharmacy

8. Measure The best measure of our success is the consistently high levels of patient satisfaction

9. Member Satisfaction Comparison to national averages for member satisfaction with HMOs (all percentages = proportion highly satisfied, rating plan 8 through 10 on a scale from 0 to 10, where 10 is the best possible plan)

10. Reasons for Success Prime contributors to high rate of acceptance: Population based care Provider based care Full risk for care Care Management & Disease Management Primary Care Manager Customer Focus

11. Why this Model is a Good Model for the American Healthcare System

12. Summary Intimacy between patient and provider Focus on population health, not fragmented care Patient centric Members for life