1. Ards Borough Council Vehicle Tracking Experience Nigel Martin Waste Services Manager

2. Background 2003/2004 – Several issues – new recycling rounds, SW radio problems and street cleansing 2003/2004 – Several issues – new recycling rounds, SW radio problems and street cleansing 04/05 - Officers had visited a No. of companies operating vehicle tracking 04/05 - Officers had visited a No. of companies operating vehicle tracking Identified clear economic benefits for the Council’s Cleansing section in terms of using vehicle tracking Identified clear economic benefits for the Council’s Cleansing section in terms of using vehicle tracking Allowance made in 05/06 Rate Estimates Allowance made in 05/06 Rate Estimates

3. The Business Case Economic Benefits Potential of Increased Productivity Potential of Increased Productivity Overtime Savings Overtime Savings Insurance Savings Insurance Savings Reduced operating costs Reduced operating costs Improved Customer Service Improved Customer Service

4. System Requirements to meet ABC needs Up to date maps Up to date maps Multiple users/Real time information Multiple users/Real time information Ability to generate reports Ability to generate reports Local customer support Local customer support Interface with vehicle operations Interface with vehicle operations Ongoing costs Ongoing costs Future upgrades Future upgrades

5. The Union Position “Spy in the Cab” “Spy in the Cab” Big Brother Big Brother Harassment of individual Employees Harassment of individual Employees Employee human rights Employee human rights

6. How we dealt with the Union Cleansing Working Group Cleansing Working Group Benefits to employees Benefits to employees Lone worker protection Lone worker protection Protection against false accusations Protection against false accusations Rationalise collection rounds to the mutual benefit of crews Rationalise collection rounds to the mutual benefit of crews Doing your job nothing to fear/no continuous monitoring Doing your job nothing to fear/no continuous monitoring Fitted to Supervisor vehicles as well Fitted to Supervisor vehicles as well

7. Lease or Purchase? Original plan was outright purchase with an Open Tender Competition Original plan was outright purchase with an Open Tender Competition Further demonstrations provided by 5 leading providers – all different Further demonstrations provided by 5 leading providers – all different Difficult to write a specification to meet all the key requirements Difficult to write a specification to meet all the key requirements One agreed to free demo. on Cleansing vehicle One agreed to free demo. on Cleansing vehicle

8. Lease or Purchase Cont’d Lease Cost per year for 35 vehicles below Council tender threshold Lease Cost per year for 35 vehicles below Council tender threshold £550 per vehicle /3 Year lease including installation £550 per vehicle /3 Year lease including installation ~£20 per month per vehicle internet access/reporting, to be reviewed at end of lease period ~£20 per month per vehicle internet access/reporting, to be reviewed at end of lease period

9. The Council Vehicle Tracking System Supplied by Tracker UK, part of RBS Insurance (www.tracker.co.uk) Supplied by Tracker UK, part of RBS Insurance (www.tracker.co.uk)www.tracker.co.uk Installed and service support from Tecnifit in NI Installed and service support from Tecnifit in NI Ahead of the game in 2006, local customers included Coca Cola, Prentice, Agnew’s, Charles Hurst but several competitors have probably moved ahead of them since Ahead of the game in 2006, local customers included Coca Cola, Prentice, Agnew’s, Charles Hurst but several competitors have probably moved ahead of them since Internet based allowing office and home access Internet based allowing office and home access Fitted to all Cleansing vehicles, units moved from old to new vehicles Fitted to all Cleansing vehicles, units moved from old to new vehicles

10. Benefits - Insurance Fleet Insurance premium decreased by 5% on basis of reduced theft risk Fleet Insurance premium decreased by 5% on basis of reduced theft risk Successfully defended a number of fraudulent vehicle damage claims. Reports are recognised by PSNI and NICS as supporting evidence Successfully defended a number of fraudulent vehicle damage claims. Reports are recognised by PSNI and NICS as supporting evidence One vehicle recovered following theft One vehicle recovered following theft

11. Benefits - Operations Rationalising collection rounds Rationalising collection rounds Dealing with missed bin complaints Dealing with missed bin complaints Dealing with complaints in general Dealing with complaints in general WRC skip servicing WRC skip servicing Street sweeping monitoring Street sweeping monitoring Breakdowns – finding vehicles Breakdowns – finding vehicles

12. Benefits – Big Brother! Useful as a back-up for dealing with investigations and disciplinary Useful as a back-up for dealing with investigations and disciplinary Employees quickly forget it is there Employees quickly forget it is there Monitoring major changes such as the impact of task & finish removal and change over to alternate weekly collections Monitoring major changes such as the impact of task & finish removal and change over to alternate weekly collections Street Cleaning – are brushes down? Street Cleaning – are brushes down? REL’s – is the PTO engaged REL’s – is the PTO engaged RCV’s – link to ride-on steps RCV’s – link to ride-on steps Alarms – e.g. vehicle in vicinity of bookmakers Alarms – e.g. vehicle in vicinity of bookmakers

13. Conclusions Financial savings have been achieved although hard to quantify all Financial savings have been achieved although hard to quantify all Engage with suppliers to ensure it does all it says on the tin, ask for a demo. or access through your internet to check speed. Engage with suppliers to ensure it does all it says on the tin, ask for a demo. or access through your internet to check speed. Maps, internet speed and customer support essential over cost Maps, internet speed and customer support essential over cost Ask for added value features such as telematics Ask for added value features such as telematics Consult with staff and make them aware of the benefits for them but also the info. it provides on work activity Consult with staff and make them aware of the benefits for them but also the info. it provides on work activity

14. Questions