2. Employers and DCSS- A Winning Combination

3. What is e-IWO?  States electronically send IWOs  Employers electronically accept/reject IWO  Federal Employer Identification Number (FEIN) is THE key identifier  Handles terminations, lump sum payments  Implementation Options  System to system, Fillable PDF and Spreadsheet  No cost to Employers  States required to implement by October 1, 2015

4. Portal Registration  Everyone must register  Complete a Profile form  Registration includes Agreement

5. System to System Implementation  For larger employers  Flat File or XML Schema offered  Mapping  IWOs received in file/batches  Image Ready PDF Order Offered  Employer generates Acknowledgement  Manual processing minimized  3 – 5 Month IT Resources

6. eZ-IWO “No Programming” Options  Option 1 ✷ PDF Income Withholding Order ✷ PDF Acknowledgement Pretty Darn Fast  Option 2 ✷ PDF Income Withholding Order and ✷ XLS Acknowledgement Xtreme Lightning Speed

7. The PDF Acknowledgement Option  In production since fall 2009  225+ Employers using PDF Acknowledgement  Sample – next slide  Reduces the IT resources required  Accept or reject the IWO  Acknowledgement information provided to states  Handles termination and lump sums

9. The XLS Acknowledgement Option  In Production since fall 2009  100+ Employers using XLS  Reduces the IT resources required  Accept or reject IWO  Acknowledgement information provided to states  Handles termination and lump sums

10. States Using e-IWO  Indiana  Kentucky  Maine  Maryland  Massachusetts  Michigan  Missouri  Nebraska  New Jersey  New York  North Carolina  North Dakota  Ohio  Oklahoma  Oregon  Pennsylvania  South Dakota  Tennessee  Texas  Virginia  Washington  West Virginia  Alabama  Arizona  Arkansas  California  Colorado  Connecticut  Delaware  District of Columbia  Florida  Hawaii  Idaho  Illinois

11. Some of the 750+Employers on e-IWO – Comprising 7,500+ FEINs  Adecco  ADP  Coca-Cola Refreshments  Costco  Disney  DOD  Dollar General  Dollar Tree  Express Professionals  G6 Hospitality  Jack in the Box  KBR  Kelly Services  Meijer  Pepsi  Peoplelink  Quest Diagnostics  Ruby Tuesday  Staffmark  Target  Tyson Foods  UPS  Time Warner Cable  UPS  USPS  Verizon  Wal Mart  Yum! Brands

12. The Benefits  Child support gets to the family sooner  Adding additional employers (for states) or states (for employers) is straightforward  Increases collections  Saves time, money, and resources  Ensures uniform IWO data from all states  Increases accuracy and reliability of data

13. Bill Stuart William.stuart@acf.hhs.govgov 518.399.9241

14. Employers and DCSS – A Winning Combination Kathleen Ward Outreach Specialist, CA DCSS

15. Employers & DCSS – A Winning Combination Overview ■Background ■Employer Data Clean-Up Plan ■Education and Outreach ■Looking Forward

16. Employers & DCSS – A Winning Combination Background ■Employer Services Team ✷ Maintain accurate and dependable employer data Process updates to employer data Validate newly added employers ✷ Provide outreach to the employer community

17. Employers & DCSS – A Winning Combination Employer Data Clean-Up Plan (Implemented) ■Create Archived Employer Status ■Employer Automated Merge ■Stop Processing Proactive CP Employment Responses

18. Employers & DCSS – A Winning Combination Employer Data Clean-Up Plan (In progress) ■Enhanced Employer Search Functionality ■Automate New Employers Added, Confirm Process

19. Employers & DCSS – A Winning Combination Employer Education and Outreach ■Partner with employer community to provide information on employer roles and responsibilities ✷ American Payroll Association ✷ Employer Development Department ✷ Ascentis/ADP

20. Employers & DCSS – A Winning Combination Employer Education and Outreach ■Manage Employer Resource Center ■Distribute Employer Services Newsletter ■Develop employer marketing materials ✷ Fact Sheets ✷ Brochures

21. Employers & DCSS – A Winning Combination Looking Forward ■Expand outreach to include Small Business community ■Focused outreach directed at increasing e-IWO employers ■Develop and implement Employer Self Service Application

22. What questions do you have?

23. Kathleen Ward Outreach Specialist-CA DCSS Kathleen.ward@dcss.ca.gov

24. Working with Employers-San Diego Best Practices Anne Kelly Communications Manager

25. What we will cover ■Best practices San Diego uses to keep employer information current ■How we communicate with our employers ■What teams are paramount to our success ■What we are planning moving forward

26. What is our preferred method of communication?

27. Employer Team Dedicated Employer Team made up of clerical staff Responsible for: ✷ Processing mail incoming from employers ✷ Outbound calling to employers and payroll companies ✷ Updating the state with new information received by the employer ✷ Task review

28. Health Insurance Team Dedicated Health Insurance Team made up of clerical staff. Responsible for: ✷ Processing incoming mail from employers or health plan administrators ✷ Updating CSE with information provided on the Health Insurance Information form ✷ Sending out lapse in coverage letters ✷ Task review

29. Call Center Team Call Center team staffs the Employer Line Case Managers are available to answer all employer questions Most common questions include: How do I process a wage withholding? How do I allocate the funds? What do I give the employee?

30. Early Intervention Team Account Opened Contact NCP for payment Contact Employer and email IWO

31. Communications Team Responsible for outreach within the community Creates videos to show the human faces of our customersvideos Holds webinars to keep employers informed of changes Updates the SD DCSS employer webpage to provide resources for employers

32. Moving Forward Solicit the most commonly used payroll systems for small employers Outreach campaign to solicit more enrollment in the e-IWO process Customer satisfaction video highlighting NCPs favorable responses to income withholding orders

33. What questions do you have?

34. Anne Kelly Child Support Manager, Communications Anne.Kelly@sdcounty.ca.gov 619.578.6660