1. 1 Financial Policy Panel - Performance Management Reporting: Quarter 4 Guide to reporting Key Service Priorities carried over from 2005/06 Key Service Priorities 2006/07 Key Service Priorities 2007/08

2. 2 Guide to Reporting = The target has been met in the financial year. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.    Direction of travel from the previous quarter Achieved

3. 3 KSPs carried over from 2005/06 Social Committee Implement the 2005/06 work plan for contaminated land within financial constraints. –The plan was to survey ten sites. As reported last year due to costs of survey, which cannot be predetermined, only two were completed in 2005/06 and a further two were substantially complete in 2006/07.

4. 4 KSPs carried over from 2005/06 Environment Committee To identify and implement two new initiatives to target untaxed/abandoned vehicles (to widen the scope of Operation Cubit) using ODPM grant – Operation Cubit was suspended pending an agreement between the Government and the new contractor. There remain problems of liaison with the new contractor which are being resolved by the Joint Action Group.

5. 5 KSPs carried over from 2005/06 Environment Committee To achieve Secure Car Park status for Hook Road Car Park - Following an inspection in September 2006 Environment Committee agreed a programme of work required to achieve secure status. The programme should be completed by September 2007.

6. 6 Key Service Priorities 2006/07 Social Committee

7. 7 Key Service Priority Achievements 2006/07 Social centres: to develop the centres to be community centres as envisaged in the Best Value Review of Venues by the end of March 2007. Evening and weekend bookings for all centres are generally healthy and all centres are on track to meet or exceed forecasts for 2006/07 and with good levels pre-booked for 2007/08. While the focus in 2007/08 will be on core centre membership and on meal provision there will be an ongoing effort to continue to promote the centres as key hubs within their respective communities.

8. 8 Key Service Priorities 2006/07 There are 3 actions at : Housing for the needy and vulnerable: Review of Temporary Accommodation - Demand for Temporary Accommodation can be managed using CLG grants which fund homelessness prevention activity (  ). Transport for the elderly and the vulnerable: An interim report of trends impacting on the Route Call service was made in January 2007. A full report is due in November 2007 (  ).

9. 9 Key Service Priorities 2006/07 (Cont’d) Actions at continued… Affordable Social & Key Worker Housing: secure nominations to 95 units of affordable housing during 2006/07. –89 units of affordable housing were secured during the financial year. As previously reported completions at Emperor House slipped into 2007/08 (  ).

10. 10 Key Service Priorities 2007/08 Affordable, social and key worker housing provision: Secured additional affordable housing units. Target: To complete 83 units of affordable housing during 2007/08 and commence construction on a further 89 units. Transport for the vulnerable and elderly: Route Call - An affordable strategy linked to current and future needs. Target: To approve, by November 2007, a four year strategy for the route call service. Housing for the vulnerable and elderly: New homing policy in relation to adaptations for tenants with disabilities. Target: To develop, by November 2007, and in partnership with Rosebery Housing Association, a policy in relation to adaptations for tenants with disabilities that strikes a reasonable and sustainable balance between the financial contributions of the Council and Rosebery Housing Association.

11. 11 Key Service Priorities 2007/08 (Cont’d) Services for the vulnerable and elderly - An affordable strategy linked to current and future needs. Target: To agree by November 2007 a four year strategy for services for older people. Health - Services that meet the needs of local people. Target: To ensure that residents’ views are effectively represented in relation to health services through (as appropriate) influencing, lobbying, securing appropriate public consultation and working in partnership with health bodies.

12. 12 Key Service Priorities 2006/07 Environment Committee

13. 13 Key Service Priority Achievements 2006/07 All Year 1 actions of the Improvement Plan for Community Safety completed (subject to Secure Car Park status for Hook Road, anticipated Autumn 2007) To improve the quality of the public realm: Performance against BV199 (litter, graffiti and flyposting is significantly better than both 05/06 and the 06/07 targets. Recycling – BVPI performance was 19.46% against a target of 18.8%. (March 26.19%)

14. 14 Key Service Priorities 2007/08 To improve the management, occupancy, appearance and safety of the off street car parks. To increase parking enforcement within agreed budgets. Implementation of measures to reduce anti-social behaviour; reassure the public and improve the quality of the environment.

15. 15 Key Service Priorities 2007/08 (Cont’d) To recycle or compost a higher percentage of household waste.

16. 16 Key Service Priorities 2006/07 Leisure Committee

17. 17 Key Service Priority Achievements 2006/07 Standards in Parks and Open spaces: Auriol playground completed in November 06 within budget. Poole Road car park completed in August 06 within budget. Parks paths completed two phases and now complete within budgets allocated. Actions contained in Year 1 of Epsom and Ewell Borough Youth Plan have been implemented.

18. 18 Key Service Priorities 2006/07 There are three actions at : To adopt and implement Year 1 of the Sports Development & Active Leisure Strategy – delayed due to additional maintenance works required on the pitches at Auriol. Still waiting for SCC to deliver cycle training within schools. Parks and Open Spaces – visible presence for promoting the safe use of parks. Review of protocols with SCC still outstanding. Safe Play Scheme in operation in every park and considered to be of value. Rangers are working in close partnership with the Police and other stakeholders.

19. 19 Key Service Priorities 2006/07 (Cont’d) To implement the 2006/07 actions stated in the Improvement Plan for Venues and to undertake works to Bourne Hall in accordance with the decisions of the Leisure Committee – Targets not achieved at Bourne Hall or Ebbisham. Works to be undertaken at Bourne Hall during 2007/08.

20. 20 Key Service Priorities 2007/08 To implement the approved capital programme in relation to Bourne Hall and the Playhouse. Play Areas – to complete projects to improve play area in accordance with agreed funding. Continuation of work to deliver the Sports Development & Active Leisure programme.

21. 21 Key Service Priorities 2007/08 (Cont’d) Implementation of measures to reduce anti- social behaviour; reassure the public and improve the quality of the environment. Venues – to agree an affordable four year strategy for Bourne Hall, the Ebbisham Centre, Ewell Court House and the Playhouse by October 2007. Continuation of work to deliver the Epsom and Ewell Borough Youth Plan.

22. 22 Key Service Priorities 2006/07 Strategy and Resources Committee

23. 23 Key Service Priority Achievements 2006/07 To retain Level Three in the Council’s Use of Resources statement by the end of 2006/07: Level 3 retained. Employee Satisfaction Survey: actions identified following October 2005 undertaken and follow up survey in April 2006 carried out. October 2006 survey was completed and results have been published.

24. 24 Key Service Priority Achievements 2006/07 (Cont’d) Implement Year 1 of the Learning and Development Strategy; first cohort training underway with three modules delivered and associated coursework completed. Second cohort due to commence in June 2007. Implement Year 1 of the Health and Safety Action Plan: All actions completed. Stress Audit undertaken as part of Staff Satisfaction Survey. To prepare and agree the 2007/08 budget in accordance with Financial Strategy. Budget agreed by Council February 2007, all policy committee revenue and capital budget recommendations approved by Council.

25. 25 Key Service Priorities 2006/07 There are three KSP’s at : Staffing – a number of actions have been achieved but some, including final adoption of the HR Strategy and reduction of staff sickness, have not. To implement Year 1 of the Improvement Plan for Customer Contact: Actions outstanding include the adoption of Service Standards, staff audit and pilot of Bourne Hall reception area.

26. 26 Key Service Priorities 2006/07 (cont’d) To develop an Energy Management Plan across all Council – owned buildings by the end of October 2006. To implement the actions in the Energy Management Plan scheduled from 1 st November 2006 to 31 st March 2007. Recommendations and an action plan resulting from the energy audits has been delayed due to staff shortages internally and pending the appointment of the new sustainable energy post. This post has now been filled.

27. 27 There is one significant action at : Sickness: to achieved and improve upon target of 8.6 days per employee as stated in the Best Value Performance Plan 2005. Despite considerable effort being made in this area in the last 12 months, long term sickness continues to be a problem. Further analysis is underway to identify causes and patterns but the outturn for 2006/07 does not meet the target. Key Service Priorities 2006/07

28. 28 Key Service Priorities 2007/08 To develop the new Corporate Plan 2007 to 2011 for approval at S&R Committee in September 2007 and implement any action identified for this financial year. To develop a new four-year Financial Plan for the Council prior to the approval of the 2008/09 budget in February 2008. To communicate the new Corporate Plan to key stakeholders, including residents, within 4 months of adoption.

29. 29 Key Service Priorities 2007/08 To develop and implement an equalities and disabilities campaign. Implement a joint service delivery project with SCC or one or more District. To develop (by end of April 2007) a new service review programme to replace Best Value Reviews for 2007/08; and undertake those reviews identified for 2007/08.