1. Understanding the DiSC Understanding yourself

2. Our goals:  To mess you up…  Open your eyes  Frighten you  Reassure you  Challenge you  Inspire you…

3. Philosophy of Management The wisdom of the prudent is to give thought to their ways… Prov. 14:8

4. Philosophy of Management The way of the [ineffective manager] seems right to him, but a wise [manager] listens to advice. Prov. 12:15

5. Theory of the Organization  What is it?  Why does it exist?  Who makes it work?  What makes it work?

6. Theory of the Organization  What is it? –Group of people organized to produce a planned result

7. Theory of the Organization  What is it? –Group of people organized to produce a planned result  Why does it exist? –Create and keep customers. Profit… –benefiting and caring for the people served. Changed lives…

8. Theory of the Organization  What is it? –Group of people organized to produce a planned result  Why does it exist? –Create and keep customers. Profit… –benefiting and caring for the people served. Changed lives…  Who makes it work? –People make it work!

9. Theory of the Organization  What is it? –Group of people organized to produce a planned result  Why does it exist? –Create and keep customers. Profit… –benefiting and caring for the people served. Changed lives…  Who makes it work? –People make it work!  What makes it work? –Management makes it work!

12. Understanding the DiSC Understanding yourself

13. Measuring the Strength of a workplace…  Who stays…  Who comes back for more…  How much you can do …  Results of your work …

14.  1,000,000  100  12  2,500  24  105,000

15.  12-Q

16. I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best every day. In the last seven days, I have received recognition or praise for doing good work. My supervisor, or someone at work, seems to care about me as a person. There is someone at work who encourages my development.

17. Understanding the DiSC Understanding yourself

18. Understanding the DiSC Understanding yourself The Service Profit Chain Heskett, Sasser, Schlesinger Internal Service Quality Internal Service Quality Employee Satisfaction Employee Satisfaction Employee Productivity Employee Productivity Employee Retention Employee Retention External Service Value External Service Value Customer Satisfaction Customer Satisfaction Customer Loyalty Customer Loyalty Profitability Revenue Growth Revenue Growth Value for cost Technical Competence Responsiveness Professionalism Kingdom Profits

19. Understanding the DiSC Understanding yourself

20. What Great Managers Know People don’t change that much Don’t waste time trying to put in what was left out. Try to draw out what was left in. That is hard enough.

21. What Great Managers Do… 1. Select a person 2. Set expectations (outcomes) 3. Motivate the person 4. Develop the person

22. TALENT Recurring patterns of thought, feeling or behavior that can be applied productively.

23. Understanding the DiSC Understanding yourself

24. Understanding the DiSC Understanding yourself

25. Some Basics  No “right” or “wrong” way to be… You are the you God made, and He doesn’t make mistakes.  This is not about affixing labels or pigeon holing…  People are more complex…  This can be threatening …  This is about self-awareness & personal growth…  This is about respecting & valuing…  This is about improving communication & trust… 

26. Ground Rules  Share according to comfort  Different is good…  It is up to me to change.

27. DiSC® Behavioral Profile  Highlights  Graphs I, II, III  Classical Pattern  Behavioral Overview  Intro Paragraphs –“range of behaviors” –“review and revise”  Behavioral Tendency Continuum –“potential range of intensity” 7 6 5 4 3 2 1 DiSC

28. TALENT All of us have talent. All of us have strength.

29. TALENT “the most successful people are those who know themselves and develop strategies to meet the needs of specific situations.”

30. More basics…  The DiSC is one tool to help you discover your talents … –…and your non-talents.  Non-talents can become weaknesses if talent in a certain area is required.  Non-talents can be managed… Support SystemsPartnersAlternative Roles

31. 400 B.C. Hippocrates –bile, blood & phlegm (yuck) phlegmatic cholericsanguine melancholy

32. The DiSC Profile C conscientious/ cautious D dominant I influencing S steady/supportive

33. Understanding the DiSC The “D” Type Personality The “Developer” DOMINANT drivers doers dynamic dramatic demanding drive – determination dogmatic DOMINANT drivers doers dynamic dramatic demanding drive – determination dogmatic

34. Understanding the DiSC The “I” Type Personality The “Promoter” INFLUENCING inspirational inducing impressive interesting impressionable important interchangeable inconsistent INFLUENCING inspirational inducing impressive interesting impressionable important interchangeable inconsistent

35. Understanding the DiSC High The “C” Type Personality The “Objective Thinker” CONSCIENTIOUS competent cautious careful calculating critical thinking compliant correct conformists control CONSCIENTIOUS competent cautious careful calculating critical thinking compliant correct conformists control

36. Understanding the DiSC Low STEADINESS stable security supportive servant submissive shyness status quo sameness sentimental STEADINESS stable security supportive servant submissive shyness status quo sameness sentimental The “S” Type Personality The “Specialist”

37. You are a composite of all 4 traits 7 6 5 4 3 2 1 DiSC

38. Your “factory” setting? 7 6 5 4 3 2 1 DiSC

39. 7 6 5 4 3 2 1 DiSC

40. You are a composite of all 4 traits 7 6 5 4 3 2 1 DiSC Persuader Perfectionist Counselor Agent Developer Appraiser Investigator Achiever Inspirational Objective Thinker Creative Practitioner Results-Oriented Specialist Promoter

41. Respond * Maintain * Detailed Information * Steady Pace Initiate * Change * General Information * Urgent Pace Results * Tasks People * Relationships D CS I

42. Understanding the DiSC Understanding yourself

43. Respond * Maintain * Detailed Information * Steady Pace Initiate * Change * General Information * Urgent Pace Results * Tasks People * Relationships D CS I

44. Understanding the DiSC Understanding yourself

45. The DiSC can not measure…  Your self-awareness or self-control…  Your character, integrity or relationship to God…  Your circumstances and life experiences…  Your acquired skills and knowledge…  Your level of motivation and commitment …which play critical roles in shaping who you are and your relative level of success.

46. What is the “ideal” team member? Manager? 7 6 5 4 3 2 1 DiSC

47. What do you see in someone else? 7 6 5 4 3 2 1 DiSC Different Opportunity Strength Synergy Energy Excitement Assume the best Wrong Threat Weakness Conflict Difficulty Dread Assume the worst

48. Law of Negative Attribution ` When someone does something that I don’t understand, don’t like, or disagree with, I will attribute to them negative motivation

49. How will you respond to someone who is different from you? ` Tension Confusion Irritation Assume the best: Assume the worst: INEVITABLE Mistrust, Critical, Avoid, Force Observe, Respect, Value, Flex APPROACHRESULT

50. Understanding the DiSC Understanding yourself

51. On their playing field… StrengthWhat does this person need? D Goal Oriented Decisive I Confident Starter S Accommodating Calm C Cautious Precise

52. DiSC Lessons?  Know yourself …strengths, non-talents.  Turn your volume up or down…  Study others … learn to value the unique talent of each individual.  Learn what each one needs … “God made you special, and He loves you very much” Bob & Larry

53. Adventures in a “new” paradigm… Develop a Person Select a person Define outcomes Motivate a Person

54. Philosophy of Management The wisdom of the prudent is to give thought to their ways… Prov. 14:8