1. Project Title and Credits Erase text in this template and put in what you would like to report Do not use full name or personal information if the storyboard is going to be posted to public areas or on the web

2. Permission Slide Indicate if project team gives permission for the storyboard to be posted in public domains (e.g. employee lounges, web site, etc.)

3. What Is the Problem and How Do You Know If this Is a Problem? Tell about customer’s experience. Best to let the customer speak. Record volunteers or actors or provide quotes from real customers No blaming of others. Edit to remove references to individuals or professions No imbedded solutions in the problem statement. Give benchmarking data. Be brief. Describe only one problem.

4. How Do We Work? Make a list of routines Draw a flow chart and describe the work process that affects customers’ experiences.

5. What Might Help?

6. What Changes Were Made? Describe the proposed change Give details of time plan is implemented Describe cost of changes and efforts needed

7. How Would We Know If the Change Is an Improvement?

8. What Is Next? Describe in detail the next steps for organization wide implementation. Describe timing of next improvement cycles. Give introspections about the utility of process improvement.