1. CstM 301 - Management & Organization management learning past to present

2. classical management… classical approaches assumption: people are rational scientific management Frederick Taylor administrative principle Henri Fayol bureaucratic organization Max Weber

3. scientific management… four guiding action principles… develop for every job a “science” carefully select workers carefully train workers & provide incentives support workers through planning motion studies Frederick Taylor

4. administrative principles… rules or duties of management foresight organization command coordination control Henri Fayol

5. bureaucratic organization… Max Weber defining characteristics clear division of labor clear hierarchy of authority formal rules and procedures impersonality careers based on merit

6. behavioral management… human resource approaches assumption: people are social & self-actualizing hawthorne studies Elton Mayo theory of human needs Abraham Maslov personality and organization Chris Argyris organizations as communities Mary Parker Follett theory x and theory y Douglas McGregor

7. organizations as communities… managers & workers labor in harmony no domination freedom to talk reconcile conflicts combine talents for the greater good managers job… help people cooperate achieve integration of efforts Mary Parker Follett

8. the hawthorne studies… original purpose of study social setting & human relations group atmosphere participative supervision employee attitudes & group processes negative & positive impact lessons learned the hawthorne effect human relations movement Elton Mayo

9. theory of human needs… self-actualizing needs highest level: need for self-fulfillment; to grow & use abilities to fullest & most creative extent esteem needs need for esteem in the eyes of others; need for respect, prestige, recognition; need for self-esteem, personal sense of competence, mastery social needs need for love, affection, sense of belongingness in one’s relationships with other people safety needs need for security, protection and stability in the events of day-to-day life physiological needs most basic need of all human needs; need for biological maintenance; food, water & physical well- being

10. theory x & theory y… theory x assumes people… dislike work lack ambition act irresponsibly prefer to be led theory y assumes people… are willing to work like responsibility are self-directed & creative self-fulfilling prophecy… Douglas McGregor

11. theory of adult personality… highest productivity is a result of… treating people positively as responsible adults mismatch between management practice & mature adult personalities… absenteeism turnover apathy alienation low morale Chris Argyris

12. modern management… modern approaches assumption: maybe there’s another way… quantitative analysis & tools organizations as systems contingency thinking quality management knowledge management evidence-based management

13. quantitative analysis & tools… The scientific applications of mathematical techniques to management problems Value chain analysis Supply chain management Inventory management Quality control Queuing theory Linear programming Network models

14. organizations as systems…

15. contingency thinking… changing & complex stable & uncomplicated environment flexible structures work well bureaucratic structures work well

16. quality management… w. edwards demming total quality management joseph juran continuous improvement iso certification

17. knowledge management & organizational learning… intellectual capital change and improve mental models personal mastery systems thinking shared vision team learning

18. evidence-based management… four sources of information: practitioner expertise & judgment evidence from the local context critical evaluation of best available research data perspective of those impacted by decision