1. Agenda: Thomas Kilmann Instrument: Getting to Know Yourself and Your Team Positions and Interests: Getting to Good Conversation 3 Conversations: What happened Emotions and Feelings Identity TRAIN THE TRAINER 2010

2. Identity Issues TRAIN THE TRAINER 2010

3. Three Identify Issues 1. Am I competent? 2. Am I a good person? 3. Am I worthy of love? TRAIN THE TRAINER 2010

4. Identity Quake 4 Am I worthy of love? NO Am I a good person? NO TRAIN THE TRAINER 2010 Am I competent? NO

5. TRAIN THE TRAINER 2010 Complexify! No one is always anything We can feel positive and negative Adopt the AND STANCE

6. All my fault I’m incompetent and worthless. All or Nothing? TRAIN THE TRAINER 2010 Not my fault I reject all feedback as irrelevant.

7. Three Things to Remember 1. You will make mistaks! 2. Your intentions are complex. 3. You have contributed to the problem. TRAIN THE TRAINER 2010

8. Rolls of Roles 1.List 10 most important roles you play 2.Now strike the 2 least important roles 3.Strike 2 more 4.Then 2 more 5.And another 2 6.Now just one more … TRAIN THE TRAINER 2010

9. Rock and Roles at Rare PPM to CM Relationship TRAIN THE TRAINER 2010

10. Step 1 In a group, list the roles PPMs play to CMs/LAP supervisor. Roles and roles TRAIN THE TRAINER 2010 Step 2 How do they evolve over time? How do you think this looks from the perspective of the CM/LAP supervisor? Step 3 What might be effective ways of managing communication around PPM roles with CMs?

11. Step 1 Think about times you have experienced identity quakes. Personal Reflection TRAIN THE TRAINER 2010 Step 2 Look for a pattern that may indicate identitys/roles that are vulnerable for you. Step 3 List them.

12. Mantra Write a mantra Does anything come to mind now…. Give yourself time…. REGAIN BALANCE TRAIN THE TRAINER 2010

13. Putting It All Together Final Exercise…. TRAIN THE TRAINER 2010

14. Review of elements Homework Follow up Now what? TRAIN THE TRAINER 2010