1. “Knowledge Workers have high degree of expertise, education or experience and the primary purpose of their jobs involves the creation, distribution or application of knowledge.” Thomas H Davenport (2005) “Thinking for a Living: How to get Better Performance and Results from Knowledge Workers”, Harvard Business Press, Boston Knowledge Workers 1

2. “…it has become clear to us that it will soon be worthless to try to distinguish a knowledge worker from any other kind of worker or a knowledge company from any other kind of company. Kluge et al (2001) “Knowledge Unplugged: the McKinsey Company global survey on Knowledge Management”,Palgrave, pg 206. Knowledge Workers 2

3. ……. soon no knowledge worker will survive without actively using knowledge as the tool of their trade, whatever that trade is, and no company will succeed without tapping into the great potential of their employees’ knowledge” Kluge et al (2001) “Knowledge Unplugged: the McKinsey Company global survey on Knowledge Management”,Palgrave, pg 206. Knowledge Workers Managing Knowledge Workers? 3