1. 8-1

2. Copyright © 2008 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Chapter 8 Team Effectiveness and Diversity

3. 8-3 Team Effectiveness Teams in the workplace Myths of teamwork When do teams make sense? High performing teams

4. 8-4 High Performing Teams The high performance team scorecard The disciplines of high performing teams

5. 8-5 The High Performance Team Scorecard Production output Member satisfaction Capacity for continued cooperation

6. 8-6 The Disciplines of High Performing Teams Small size Capable and complementary members Shared purpose and performance objectives Productive norms and working approach Mutual accountability

7. 8-7 Common Purpose and Performance Objectives Outcome-based goals Activity-based goals

8. 8-8 Team Development Forming Storming Norming Performing

9. 8-9 Managing Threats to Team Performance Risky shift Innocent bystander Choking Escalation of commitment

10. 8-10 Managing Threats to Team Performance Information processing biases Social loafing Social pressures to conform

11. 8-11 Managing Diversity Awareness Understanding Action

12. 8-12 Managing Diversity Cultural differences Gender communication differences Generational differences

13. 8-13 Cultural Differences Power distance Individualism vs. collectivism Achievement vs. nurturing orientation Uncertainty avoidance Long-term vs. short-term orientation

14. 8-14 Generational Differences Traditionalist Baby boomers Generation X Millenials

15. 8-15 Make a Diverse Team Productive Heighten attention to good management fundamentals Heighten attention to good team fundamentals Actively challenge your assumptions Increase communication

16. 8-16 Effective Team Interventions Understanding member profiles Building team cohesion Conducting after action reports and process checks Dealing directly with a free rider

17. 8-17 Creativity in Teams A climate of trust and risk-taking Creative problem solving techniques

18. 8-18 Creative Problem Solving Techniques Divergent thinking Subdivision Using analogies Reversing the problem