1. Egypt E-Government Program Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad.gov.eg

2. Public Administration 670+ Administrative entities (+branches) 670+ Administrative entities (+branches) 5.7 Million 5.7 Million Public Servants/Asst.: 2.2 Public Servants/Asst.: 2.2 Clerks/operators/… Clerks/operators/… Help: 0.92M Help: 0.92M Office boys/ Electricians/Plumbers/… Office boys/ Electricians/Plumbers/… Gov. Employed: 1.57M Gov. Employed: 1.57M Teachers/ Doctors/… Teachers/ Doctors/… Special: 1M Special: 1M Academia/Judiciary/… Academia/Judiciary/…

3. Public Administration Reform Organizational restructuring Organizational restructuring Human capacity building Human capacity building e-Government e-Government

4. e-Government Program Components Infrastructure Infrastructure Enterprise Resource Planning Enterprise Resource Planning National Databases National Databases Services Services

5. eGov: Infrastructure Legislation Legislation Standards Standards Certificate Authorities Certificate Authorities Root Root Retail Retail Government Government eGov Portal and Gateway Infrastructure eGov Portal and Gateway Infrastructure

6. Enterprise Resource Planning E-Procurement Portal E-Procurement Portal GRP modules (HR, Payroll, Procurement, Inventory, Accounting and Budgeting). GRP modules (HR, Payroll, Procurement, Inventory, Accounting and Budgeting). Deployment of Accounting systems in (~16,000 units) Deployment of Accounting systems in (~16,000 units) E-Inventory Project. E-Inventory Project. E-Archiving E-Archiving Medical Archive system. Medical Archive system. Court Session Automation. Court Session Automation.

7. National DataBases National ID (early 1980's + new smart) National ID (early 1980's + new smart) Health record/Health insurance Health record/Health insurance Real Estate. Real Estate. Subsidy/Family database and cards Subsidy/Family database and cards

8. e-Services

9. www.misr.gov.eg www.egypt.gov.eg www.bawaba.gov.eg

11. Bawaba V2

13. Online Services (80+) Traffic Service: Car License Renewal Traffic Service: Car License Renewal Taxation Services: Registering, declaration forms Taxation Services: Registering, declaration forms Tanseeq service: Enrollment to public universities Tanseeq service: Enrollment to public universities Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates, Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates, Electricity Service: Invoice and Usage info Electricity Service: Invoice and Usage info Telecom Egypt e-Bill: Bill payment Telecom Egypt e-Bill: Bill payment Students Dorms Service: Application Students Dorms Service: Application Tourism Police: Complaints Tourism Police: Complaints Export Information Service: Exporting Information including Customs, Shipments, vessels, etc… Export Information Service: Exporting Information including Customs, Shipments, vessels, etc…

14. Online Services (ctd) Egyptian Libraries consultation Egyptian Libraries consultation Train Ticketing Train Ticketing Regional Buses Ticketing Regional Buses Ticketing Opera House Ticketing Opera House Ticketing … And many others… And many others…

15. Citizen Relationship (CRM-Complaint) Via: Via: Call Center via fixed phone (19468 or 19GOV) Call Center via fixed phone (19468 or 19GOV) Email Email Fax Fax 15 entities (central/separate) 15 entities (central/separate) PM office PM office eGovernment Portal (Bawaba) eGovernment Portal (Bawaba) Ministry of Interior Ministry of Interior Water Companies Water Companies …

16. Business Services Large account Electricity billing Large account Electricity billing QIZ companies enrollment QIZ companies enrollment Investment Information Portal Investment Information Portal Business Portal. Business Portal. E-Procurement Portal. E-Procurement Portal.

17. Local Administration Services Single window model in municipal offices (e- Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services: Single window model in municipal offices (e- Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services: Building permits Building permits Commercial licenses for shops Commercial licenses for shops Street Advertisements Street Advertisements Street works permits Street works permits Low cost houses Low cost houses Habitation taxes Habitation taxes Others… Others…

18. Implementation Mechanisms Outsourcing to Private sector Outsourcing to Private sector PPP (financed by Private) PPP (financed by Private) Alliances with Major international Vendor: Alliances with Major international Vendor: Microsoft Microsoft Oracle Oracle IBM IBM HP HP

19. Challenges Low ICT penetration Low ICT penetration Computer illiteracy Computer illiteracy High Illiteracy rate High Illiteracy rate Cash society/low plastic money penetration Cash society/low plastic money penetration Unadapted legislative environment Unadapted legislative environment Limited automation in Public administration Limited automation in Public administration Inefficient/ill defined Business Processes Inefficient/ill defined Business Processes Limited enthusiasm of staff/high management Limited enthusiasm of staff/high management Limited budget Limited budget Lack of expertise Lack of expertise Corruption Corruption

20. Impact Limited utilization (<1%) Limited utilization (<1%) Limited public/professional awareness Limited public/professional awareness

21. Immediate Plans Increase of e-services utilization: Increase of e-services utilization: Awareness campaign targeting mainly youth Awareness campaign targeting mainly youth Availing additional access channels Availing additional access channels Telephone (call centers/IVR), community service centers, … Telephone (call centers/IVR), community service centers, … Roll out of successful pilots Roll out of successful pilots

22. UN Pan Index 192 countries Human Capital InfrastructureE-GovRankYear 1401061621402003 1381051401362004 14010359992005 12911528792008

23. Thank you … ngamal@ad.gov.eg