1. The Desire2Learn (D2L) Experience Common Solutions Group Talk Aisha Jackson Program Manager – Teaching & Learning Applications Thursday, September 19, 2013

2. ≈32,000 Students ≈2,100 Faculty

4. Selection Criteria Experience, Background, and Qualifications Features and Usability LMS Administration Product Environment Product Roadmap Financial

5. WebCT CE 8 D2L Pilot Spring 2011 D2L Opt-In Fall 2011 D2L Default Spring 2012 D2L All-In Fall 2012 Implementation Schedule

6. Growth in Usage

7. Tool Usage

8. And then…

10. Root Cause D2L Said… Failure while migrating CU- Boulder to new file storage system CU-Boulder said yes, but… No consideration of risk and potential impact to CU- Boulder Lack of communication about change – We weren’t informed of work – We weren’t given a choice in scheduling the work

12. Managing After the Outage Transparency and communication was key Accessed the best past forward with D2L

13. Informing the Decision Faculty OLE Review Committee Audit and On- Site Visit to D2L Interviews with Self-Hosting Schools Determine Hardware Requirements for Self-Hosting Assess Risks of Self-Hosting vs Continuing to Host with D2L

15. Changing Our Agreement Consider risk and impact when making changes Notify us of changes that have the potential of impacting our campus

16. What’s next? Outage Related Facilitating department level contingency planning Improving the management of D2L as a vendor Non-Outage Related Framework for evaluating 3 rd Party Integrations Making D2L easier to use

17. Discussion and Questions… aisha.jackson@colorado.edu