1. September 2013

2. Now Introduction Our journey up the Sunday Times top 100 Agenda I. Weaknesses II. Resolutions III. Challenges IV. What we have learned

3. Now Weaknesses Employee Engagement Issues:  Staff didn’t feel like they had a voice  Complaints weren’t tolerated  No mechanism for sharing ideas Resolutions:  Engagement Days  Quarterly innovation groups

4. Now Weaknesses Training Issues:  Lack of practical training  Lack of engagement with external trainers  Not enough follow up  Basic management training Resolutions:  Nicoll Curtin Roundtables  Client’s Uncensored  Management Bootcamp  Recruitment Bootcamp  NC Academy

5. Now Weaknesses Brand and Culture Issues:  Lack of understanding about who we are  Company plan  Loyalty to the company  Giving back Resolutions:  New brand proposition  5 year plan  Hiring standards  CSR programme

6. Now Challenges  Resistance to change  Financial investment  Rejecting of ideas  ‘I want it now’ mentality  Churn

7. Now What we have learned  Patience – the pay off  Importance of Senior stakeholder engagement  To really listen  Accept past failures  Ideas can come from anywhere  Consistency is key  Sales have gone up

8. Thank you