1. CREATING SMART GOALS USNH HUMAN RESOURCES

2. WELCOME! S MART

3. PROGRAM AGENDA  Introduction  Definition  First Steps  Sample Goals  Practice!

4. INTRODUCTION TO SMART GOALS Part of performance management plan Outside regular job duties Maximum of 3-5 per year Link to overarching institutional goals ■ Improving efficiencies ■ Enhancing customer service ■ Streamlining business processes ■ Ensuring compliance with federal/state regulations

5. S.M.A.R.T GOALS DEFINED S Specific M Measurable A Achievable R Relevant T Time-bound

6. WRITING SMART GOALS Start with a simple approach What? – Subject How? – Action When? – Time frame (start & finish)

7. SAMPLE GOALS 1.Introduce Safety Training 2.Create business process for phone calls 3.Revise the work flow for student workers

8. 1. INTRODUCE SAFETY TRAINING What? How? When? Is it SMART?

9. 1. INTRODUCE SAFETY TRAINING What Safety training? [too vague] Office safety training How will it be done? Introduce [too vague] Develop and present When? [no reference] During October 2014 Safety Awareness month Is it SMART? [Specific-identifies type of training. Measurable-can tell when it’s developed. Achievable – it can be done. Relevant – training is needed for office safety. Time-bound – it has a start and end date.]

10. 2. CREATE A BUSINESS PROCESS FOR PHONE CALLS What? How? When? Is it SMART?

11. What Business process for phone calls? [not enough information] Business process for external phone calls to the HR Office How will it be done? Create [too limiting] Create and implement When? [no reference] January 1 – February 28, 2014 Is it SMART? [Specific-identifies type of phone calls and the office. Measurable-can tell when it’s in place. Achievable – it can be done. Relevant – appropriate for office business functions. Time-bound – it has a start and end dates.] 2. CREATE A BUSINESS PROCESS FOR PHONE CALLS

12. 3. REVISE WORK FLOW FOR STUDENT WORKERS What? How? When? Is it SMART?

13. 3. REVISE WORK FLOW FOR STUDENT WORKERS What Work flow for student workers [not enough information] Work flow for hiring and orienting new student hourly workers How will it be done? Revise [too limiting] Revise, implement, and train When? [no reference] August 1 – September 10, 2014 Is it SMART? [Specific-identifies work flow and type of student. Measurable-can follow stages and tell when done. Achievable – it can be done. Relevant – applicable to job. Time-bound – it has start and end project dates.]

14. PRACTICE! Now create your own SMART Goal! 1. What? The subject of your goal. Link to overarching goals: efficiencies, business processes, customer service, compliance

15. PRACTICE! How? The action needed to achieve your goal. When? The timeframe for your goal. Start and End Dates

16. PRACTICE! Is your goal SMART? Specific – Is it detailed? Measurable – Can you tell when it’s done? Achievable – Is it doable? Relevant – Is it appropriate for your job? Time-Bound – Do you have a start and finish?

17. YOU DID IT!!