1. CONTINUOUS IMPROVEMENT PLAN Target 2016 June 19, 2013

2. Overview Department of Labor’s mandated minimum thresholds apply for service level, unsubsidized employment and MIN goals Our goal is to maintain a stable network while improving performance Our success will require a concerted effort on the part of everyone within our network We need to be in strong position for next competition in 2016

3. Overview Target 2016 Established multi-year strategy to improve goals: PY2012 – Capacity Building PY2013 – Continuous Improvement PY2014 - “Raising the Bar” PY2015 - Sustaining Solid Performance

4. What is the CIP? A Continuous Improvement Plan (CIP) will be required of subgrantees who do not achieve minimum thresholds Involves documenting specific actions to improve performance Minimum thresholds to be achieved for PY13 and the following 2 program years: o Unsubsidized Employment o Service Level o Most-In-Need (MIN)

5. Continuous Improvement Plan - Who? Subgrantees: Minimum threshold goal to be achieved for all 3 categories: PY2012 by June 30, 2013 – 80% of goals PY2013 by June 30, 2014 – 85% of goals PY2014 by June 30, 2015 – 90% of goals

6. The Process PY2012 Standard Minimum Process July 1, 2012 – June 30, 2013 If a subgrantee does not meet at least 80% in PY12 of its unsubsidized employment, service level or MIN, a formal time based improvement plan is to be developed for PY13 (CIP)

7. The Process PY2013 Standard Minimum Process July 1, 2013 – June 30, 2014 If subgrantee does not meet at least 85% of its unsubsidized employment, service level or MIN in PY13, will have to develop a CIP for PY14

8. The Process PY2014 Standard Minimum Process July 1, 2014 – June 30, 2015 If subgrantee does not meet at least 90% of its unsubsidized employment, service level or MIN in PY14, will have to develop a CIP for PY15

9. Key Points All who do not meet threshold goals each year will be required to prepare a CIP Technical assistance provided by SSAI for CIP and PPP Based on results, there may be circumstances that require a more urgent turnaround of performance by a subgrantee

10. Key Points Considerations may be made with regard to any major or unanticipated programmatic disruptions If subgrantee’s performance does not indicate steady progress, SSAI will solicit proposals from local organizations Subgrantee will be allowed to compete

11. Multi-Year CIP Requirement PY12 - If 80% threshold not met: Year 1 CIP required for PY13 PY13 – If 85% threshold not met: Year 2 CIP required for PY14 PY14 - If 90% threshold not met: Bidding process would begin towards the 3 rd and 4 th quarter going into PY15

12. CIP Components and Next Steps Analyze PY 2012 performance goals and reasons for underachievement Identify and document key strategies on CIP for achieving PY2013 performance goals Provide specific goals for PY13 and detail action steps for a minimum of two quarters

13. CIP Next Steps SSAI review and approve your PPP and CIP CIP and PPP should complement each other Consult SSAI Field Support Team for assistance with your CIP The Field Support Team will begin reaching out shortly after June 20 to review the CIP process in more detail

14. CIP Next Steps The SSAI Front End Support Team will be working with you on your PY13 Project Performance Plans (PPP) It is important to maintain a balance with your performance - enrollment, unsubsidized placement and most-in-need (MIN)

15. CONTINUOUS IMPROVEMEMT PLAN - (CIP) DEMO

16. Tips for a Good CIP Action steps should be specific, measurable, achievable, realistic, time framed (SMART) o What will occur (specific) o How much, or to what extent, these actions will occur (measurable) o When these actions will take place (time-frame) o Are the action steps and outcomes realistic and achievable within the timeframe

17. Tips for a Good CIP Action steps answer the question what is to be done to achieve goal Action steps should address any previous barriers to achieving goals in PY12 Create system to track and monitor progress

18. CIP UNSUBSIDIZED EMPLOYMENT (Sample)

19. Program Area: I. Unsubsidized Employment Goal: Achieve Q1 unsubsidized placements outlined on approved PPP dated 7/24/13 Specific Action PlanPersons/ Positions Responsible Implement Time Frame Expected OutcomeQuarter ___ Progress 1. Identify X job ready participants a. Implement bi-weekly job club to assist with job readiness preparation b.Schedule bi-weekly one on one meetings with job ready participants to assist with job search, including on-line applications c.Update Reassessments/IEP for job ready participants Project Director, Participant staff job developer 06/01/13 – 06/30/13 Participants have clear job goals, up to date resumes, interviewing skills, increased job leads and follow up. Meet placement benchmarks in PPP 2.Identify and follow up with 7 employers who have hired in the past to inquire about openings and present prospective participants. a.Facilitate interview scheduling or job application process. Project Director 07/01/13 – 08/30/13 Maintain relationship with SCSEP friendly employers, interview and employment opportunities.

20. Program Area: I. Unsubsidized Employment Goal: Achieve Q1 unsubsidized placements outlined on approved PPP dated 7/24/13 Specific Action Plan Persons/ Positions Responsible Implement Time Frame Expected Outcome Quarter ___ Progress 3.Identify and contact 3 major employment sectors in service area: hospitality, medical, manufacturing. a.Sodexo Dining Services, Sun Valley Hospital, XYZ Factory College Interns 7/1/13 – 8/15/13 Increase SCSEP visibility with area employers. Participant interviews. At least 3 placements. 4.Implement employer outreach strategies a)Contact employers that have hired in the past to inquire about current openings, obtain letters of reference b) Write human interest story for newspapers highlighting successful participant and employer c)Contact Chamber of Commerce in each county served to speak at meetings Project Director, participant staff job developers 7/1/13 – 9/30/13 Increase SCSEP visibility with area employers. Participant interviews and at least 4 placements.

21. CIP SERVICE LEVEL (Sample)

22. Program Area: II. Service Level Goal: Achieve Q1 enrollments outlined on approved PPP dated 7/24/13 Specific Action Plan Persons/ Positions Responsible Implement Time Frame Expected Outcome Quarter ___ Progress 1.Market SCSEP in X, Y, Z counties a. Promote SCSEP at sponsor events, website b.Mail/place flyers in utility bills, food shelf bags, Head Start, etc c.Booth at Community Health Fair d.PSA with local TV, radio e.Place ads in community newsletters Public Relations department 7/31/13 Establish waiting list of participants and host agencies 2.Place participant at One-Stop Project Director 8/1/13 Referrals of 55+ population 3.Analyze and restructure enrollment process to expedite enrollments a. Brainstorm ideas with FS PO Project Director 7/15/13Timely enrollments according to PPP benchmarks

23. Program Area: II. Service Level Goal: Achieve Q1 enrollments outlined on approved PPP dated 7/24/13 Specific Action Plan Persons/ Positions Responsible Implement Time Frame Expected Outcome Quarter ___ Progress 4.Develop new host agencies and CSAs. a)Contact all current host agencies to inquire about additional CSA b)Use melissadata.com to target and sign on 5 new HA Project Director, participant staff 08/15/13 Provide variety of CSA for participants, wait list of HA 5.Implement ‘recruitment team’ of 3 participant staff to cover 10 county service area Project Director 07/01/13Waiting list, meet enrollment benchmarks of PPP

24. CIP MOST IN NEED - MIN (Sample)

25. Program Area: III. Most-in-Need Goal: Increase service to the MIN and documentation of MIN characteristics Specific Action Plan Persons/ Positions Responsible Implement Time Frame Expected Outcome Quarter ___ Progress 1.Target MIN participants in recruiting efforts—contact Veterans Administration, AAA, One Stop, DHS, Social Security Administration, for referrals. Marketing Department, Interns 7/1/13 – 9/30/13 Wait list of 10 MIN participants 2.Utilize pre-screening form to determine participant MIN potential during inquiries Participant Staff7/1/13 – 9/30/13 Tracking of potential MIN participants

26. Program Area: III. Most-in-Need Goal: Increase service to the MIN and documentation of MIN characteristics Specific Action Plan Persons/ Positions Responsible Implement Time Frame Expected Outcome Quarter ___ Progress 4.Prioritize waiting list/new enrollments according to MIN characteristics and service priorities Participant Staff 07/15/13 – 07/30/13 Service to MIN participants 5.Check participant files and SPARQ entry weekly to ensure all MIN characteristics are documented and entered Project Director, participant staff 7/1/13 - 9/30/13 Accurate data of participants being served

27. PY13 CIP – Key Dates July 10, 2013 – Ensure all activity of PY2012 is reflected in SPARQ July 11, 2013 – Determination of Subgrantee CIP requirements and notification July 17, 2013 – Webinar on the PPP Process and Tool July 24, 2013 – Deadline for submitting CIP and PPP Plans

28. PY13 CIP – Key Dates July 25-August 15, 2013 SSAI to review CIP & PPP Plans Talks between SSAI staff and subgrantee staff on specifics of CIP & PPP Plans

29. Thank you for joining us, today! Our goal is to maintain a stable network while improving performance Our success will require a concerted effort on the part of everyone within our network We are here to help you