1. Agenda for today Introductions – Getting to know each other Presenting a knowledge-based benchmarking approach 10.30: Coffee and networking 11.00: Sharing Experience via a “Peer Assist” 12.45: Lunch and networking 14.00: Creating a “knowledge asset” 15.15: Coffee and more networking! 15.45: Sharing knowledge – benefiting from everyone’s learning 16.45: Review of the day – an “after action review” 17.15: Close

2. Learning to Fly: Learning to Fly: Practical knowledge management from leading and learning organizations chris@collison.com geoff.parcell@bp.com

3. Managing Knowledge? “The idea is not to create an encyclopaedia of everything that everybody knows, but to keep track of people who ‘know the recipe’, and nurture the technology and culture that will get them talking” Arian Ward, Hughes Space & Communications Capturing Connecting

4. Knowledge management in a nutshell Professor John Henderson, Boston University A story from the US Army “Is this relevant to your British Petroleum?” ….

5. Getting the environment right Shared beliefs and common values A willingness to ask for help Common technology which connects people Effective Peer Processes Rewarding and recognising learning Identifying and reinforcing the right leadership behaviours

6. Leadership competencies for knowledge-sharing

7. Knowledge in people and networks Knowledge Asset BP’s knowledge management framework Individuals & Teams Goals Results Using Knowledge Using Knowledge Learn during Learn after Learn before $

8. What you know in your context What I know in my context "...the politics accompanying hierarchies hampers the free exchange of knowledge. People are much more open with their peers. They are much more willing to share and to listen.” Lord John Browne Peer Assists – Learning before doing Action What we both know What’s possible?

9. After Action Reviews - Learning during Four Simple Questions: What was supposed to happen? What actually happened? Why was there a difference? What can you learn from it? Col. Ed Guthrie, US Army 15 minute team debrief, conducted in a “rank- free” environment.

10. The Retrospect – Learning After… What was the objective of the project? What did we achieve? What were the successes? Why? How can we repeat the success? What were the disappointments? Why? How can we avoid them in future? ‘Marks out of 10’ Facilitated, forward looking team meeting, soon after the project has ended

11. Connect

13. HIV/AIDS one reality…

14. Phayao, Thailand HIV seroprevalence among 21 year old men 199119921993199419951996 0 2 4 6 8 10 12 14 16 18 HIV Seroprevalence, % 200220001998

15. Self Assessment of AIDS Competence

16. Level 5 -We recognise our own strength to deal with the challenges and seek others for mutual support and learning. Level 4 -We acknowledge openly with others our concerns about HIV/AIDS and the challenges it represents for us. Level 3 -We recognise that HIV/AIDS is a problem for us and we discuss it amongst ourselves Level 2 -We recognise that HIV is a problem. Level 1 -We know the basic facts about HIV/AIDS. 5 levels of competence – Acknowledgement and Recognition

17. Self Assessment of AIDS Competence

18. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level Current levels for Mae Chan community

19. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level Levels for other communities too

20. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level Range of Current levels

21. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level Mae Chan levels plotted on range – “the river”

22. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level “Banks” of the river

23. Mae Chan 1 2 3 4 5 Acknowledgement Care and Change Inclusion Vulnerable groups Learning and transfer Measuring change Adapting Ways of working Mobilising resources Level Target levels

24. Something to learn, something to share Match making to put those with something to learn in touch with those with something to share via a Peer Assist meeting or an electronic forum. Something to share Something to learn GAP Acknowledgement & Recognition 5 Mbarara 4 3 Pallisa Busia Kibaale 2 Rakai Arua 1 Moroto 0+1+2+3+4 Gap between current and target level Current level

26. Knowledge in people and networks Knowledge Asset BP’s knowledge management framework Individuals & Teams Goals Results Using Knowledge Using Knowledge Learn during Learn after Learn before $

27. A few more What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? What are the top ten things I need to know? Where can I get more detail? What can I re-use? Who can I talk to? Even more Still More More Lessons Lessons Learned Lessons Learned Knowledge Assets

28. Context and detail – where and when you need it… “ “ “ “ 10 key things Stories & quotes Lessons learned - detail Contact No. “ We sorted our knowledge and it was much ……”

33. Knowledge in people and networks Knowledge Asset BP’s knowledge management framework Individuals & Teams Goals Results Using Knowledge Using Knowledge Learn during Learn after Learn before $

34. Agenda for today Introductions – Getting to know each other Presenting a knowledge-based benchmarking approach Now: Coffee and networking 11.00: Sharing Experience via a “Peer Assist” 12.45: Lunch and networking 14.00: Creating a “knowledge asset” 15.15: Coffee and more networking! 15.45: Sharing knowledge – benefiting from everyone’s learning 16.45: Review of the day – an “after action review” 17.15: Close