1. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. Presented to (Arial Bold 18pt) By (Arial Bold 18pt) 04 April 2011 (Arial Bold 14pt) Singapore e-Government: Our Journey towards “Connecting People, Enriching Lives” Kevin Chan Centre Director (Middle East)

2. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 2 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved.Agenda 1. Singapore and IDA 2. Singapore’s e-Gov2015 Masterplan 3. Singapore Government & Social Media

3. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 3 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 1 About Singapore and IDA

4. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 4

5. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 5 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. Land Area 712 sq kmPopulation 5.183 m (3.79 m residents) GDP Per Capital US$ 43,867 Source : Singapore Department of Statistics http://www.singstat.gov.sg/ (Dec 2011)http://www.singstat.gov.sg/ Literacy Rate 96% Government Agencies 15 Ministries, 65 Statutory Boards Public Sector Officers 126,000 Key Statistics

6. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 6 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. Overview of Singapore ICT Landscape Steady increase in infocomm jobs Number of Companies 16,578 (2010) 8.6% of GDP Vibrant ICT industry ICT Industry Revenue US$56.1 b Increased ICT usage by citizens & businesses Households with Broadband 82% Mobile Penetration Rate 148.5% Data as of 2011

7. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 7 Vision:  Singapore: An Intelligent Nation, A Global City, powered by Infocomm Mission:  To develop the infocomm cluster as a major engine of growth and to leverage infocomm for economic and social development IDA’s Vision and Mission

8. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 8 Infocomm Industry Developer Government CIO Masterplanning, project-managing, implementing infocomm systems and capabilities for Government Develop vibrant and competitive IT and communications industry Spearheading transformation of key economic sectors, Government and society through more sophisticated and innovative use of infocomm Corporate Functions Technology International Engagement Infocomm Policy Infocomm Security Manpower Development Infocomm Infrastructure Singapore: An Intelligent Nation, a Global City, Powered by Infocomm Sector Transforma- tion Architecting Singapore’s ICT roadmap, planning for key infrastructure, manpower development, security and technological developments People Sector Enrichment Transforming key people sector clusters & raising the infocomm sophistication of citizens IDA’s Role

9. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 9 Civil Service Computerisation Programme Developing IT industry & IT manpower Extending government systems to private sector e.g. TradeNet, MediNet, LawNet Transforming Singapore into an Intelligent Island Developing Singapore as global Infocomm Capital, e-Economy and e-Society Unleashing potential of Infocomm to create new values, realise possibilities & enrich lives Leveraging Infocomm for Innovation, Integration and Internationalisation eGov2015 Singapore Infocomm Journey since 1980

10. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 10 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 2 Singapore’s e-Gov2015 Masterplan

11. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 11 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. Singapore’s e-Government Strategy

12. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 12 To be a Collaborative Government that co-creates and connects with our people E-Government Masterplan 2011-2015

13. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 13Data.gov.sg  First-stop portal to discover publicly- available government data  Access to > 5,000 datasets from over 50 agencies  Catalyst for development of innovative applications Discovering Data, Inspiring Ideas

14. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 14 mGov@SG Government Services On The Move  One-stop mobile site that aggregates government m-services for ease of discovery & access  Customises & displays relevant m-services based on mobile devices

15. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 15 http://www.mytransport.sg/ http://m.nlb.gov.sg http://mobile.hdb.gov.sg Locate 3,000 Healthcare Services Business Info In Your Pocket CPF Statements (Social Security) at your FingerTips Find Your Way with MyTransport.Sg http://www.mytransport.sg/ Available on App Store Government Services On The Move mGov@SG – Mobile Services

16. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 16 Home Page Viewing Correspondences OneInbox One-stop access to government correspondences. Anytime, Anywhere(In-progress)

17. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 17 A resilient and secure next-generation infrastructure for the public service(In-progress) Cloud Computing

18. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 18 Improve Corporate Performance Management Investigate Policy and Programme Effectiveness Enhance Citizen Engagement Enhance Public Service Delivery(In-progress) Analytics in Government

19. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 19 CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 3 Government & Social Media

20. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 20 Government & Social Media > PM Lee Hsien Loong’s Facebook and Twitter account Governments all over the world will not be the same again" due to the changes in the way people connect through social media.” – PM Lee Via Facebook, April 2012

21. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 21 Government & Social Media > Met 19 of his social media fans and followers > talked about a range of topics - from online behaviour to Singapore's declining birth rate. "It has been useful and fun, though lots of work. Now after every event, writing a Facebook post and choosing pictures to share with fans have become habits.” - PM Lee

22. CONFIDENTIAL © 2012 IDA Singapore. All Rights Reserved. 22 Thank you Kevin Chan +974 6683 9898 kevin_chan@ida.gov.sg Singapore : An Intelligent Nation, A Global City, powered by Infocomm ©2012 Info-communications Development Authority of Singapore. No part of these slides may be transmitted or reproduced, in any form or by any means, without the prior written permission of IDA.