1. by Sam C. Chan Sensible Strategies & Specific Plans For Small Businesses Reducing IT Costs 2/13/05

2. General Strategies minimize support calls & urgency minimize mistakes & risks compartmentize damage minimize restore efforts & time strengthen resilience optimize resources early detection standardize! simplify!

3. Specific Plans of Action Improve Reliability Reduce Support Costs Reduce Recovery Costs Reduce Admin Costs Reduce Urgency

4. Improve Reliability standardized, quality hardware strategically partitioned HD properly installed software eliminate unnecessary software power protection RAID

5. Reduce Support Costs remote support in-house level 1 support pre-installed diag/repair tools install/deployment images lib DDNS/Static IP (WAN) Reserved DHCP (LAN) documentation

6. Reduce Recovery Costs backup strategy proper replication drive imaging XP Offline files Volume Shadow Copy hot-standby site

7. Reduce Admin Costs dedicated server managed anti-virus patch management software licensing (vs. packaged) establish & enforce IT policy proactive audit & review network monitoring black-box approach User Training

8. Reduce Urgency stand-by server Internet-server independence redundant station redundant premises cabling redundant printers on-site spare parts

9. Summary Improve Reliability Reduce Support Costs Reduce Recovery Costs Reduce Admin Costs Reduce Urgency

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