1. /faculteit technologie management 1 Process Mining: Organizational and Conformance Mining Algorithms Ana Karla Alves de Medeiros Ana Karla Alves de Medeiros Eindhoven University of Technology Department of Information Systems a.k.medeiros@tue.nl

2. /faculteit technologie management 2 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

3. /faculteit technologie management 3 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

4. /faculteit technologie management 4 Types of Algorithms

5. /faculteit technologie management 5 Process Model Organizational Model Social Network Types of Algorithms

6. /faculteit technologie management 6 Process Model Organizational Model Social Network Types of Algorithms Control-flow mining techniques

7. /faculteit technologie management 7 Main Points Lecture 3 The notion of a process instance is crucial! Ordering of tasks is the basic information Frequencies are important to handle noise Local approaches – α-algorithm, Heuristics Miner Global approaches – Genetic Miner and Fuzzy Miner Do you still remember why?

8. /faculteit technologie management 8 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

9. /faculteit technologie management 9 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

10. /faculteit technologie management 10 Process Model Organizational Model Social Network Types of Algorithms Organizational mining techniques

11. /faculteit technologie management 11 Organizational Mining Algorithms Aid in understanding and improving social and organizational structures Two types of algorithms –Organizational Model Mining of roles and teams in organizations Plug-in: Organizational Miner –Social Networks Discovery of relationships among originators Plug-ins: Social Network Miner and Analyze Social Network

12. /faculteit technologie management 12 Organizational Miner Main idea: Which originators are executing which tasks Methods to mine roles –Default mining –Doing Similar Tasks Methods to mine teams –Working together

13. /faculteit technologie management 13 Organizational Miner Main idea: Which performers are executing which tasks Methods to mine roles –Default mining –Doing Similar Tasks Methods to mine teams –Working together

14. /faculteit technologie management 14 Organizational Miner Main idea: Which performers are executing which tasks Methods to mine roles –Default mining –Doing Similar Tasks Methods to mine teams –Working together

15. /faculteit technologie management 15 Default Mining Doing Similar Tasks

16. /faculteit technologie management 16 Organizational Miner Main idea: Which performers are executing which tasks Methods to mine roles –Default mining –Doing Similar Tasks Methods to mine teams –Working together

17. /faculteit technologie management 17 Organizational Miner Why is the notion of process instances necessary to mine teams but unnecessary to mine roles? Could you think of an algorithm to detect specialists/generalists for a given process? What is the main idea behind?

18. /faculteit technologie management 18 Social Network Miner Aim: Monitor how individual process instances are routed between originators Metrics –Handover of work –Subcontracting –Reassignment –Working together –Similar task

19. /faculteit technologie management 19 Social Network Miner Aim: Monitor how individual process instances are routed between originators Metrics –Handover of work –Subcontracting –Reassignment –Working together –Similar task JohnMary

20. /faculteit technologie management 20 Social Network Miner Aim: Monitor how individual process instances are routed between originators Metrics –Handover of work –Subcontracting –Reassignment –Working together –Similar task JohnMary John

21. /faculteit technologie management 21 Social Network Miner Aim: Monitor how individual process instances are routed between originators Metrics –Handover of work –Subcontracting –Reassignment –Working together –Similar task

22. /faculteit technologie management 22 Social Network Miner Aim: Monitor how individual process instances are routed between originators Metrics –Handover of work –Subcontracting –Reassignment –Working together –Similar task Based on ordering relations derived from a log!

23. /faculteit technologie management 23 Analyze Social Network Better graphical view for the results of the Social Network Miner Includes different metrics to measure centrality of nodes Example: subcontracting

24. /faculteit technologie management 24 Which testers have never subcontracted work? Which testers subcontract the most?

25. /faculteit technologie management 25 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

26. /faculteit technologie management 26 Process Mining Short Recap Discovery Techniques (Part 2) –Organizational Model –Social Network Conformance Techniques –Conformance Checker –LTL- Checker Summary Announcements

27. /faculteit technologie management 27 Auditing/Security Compliance Process Model Types of Algorithms

28. /faculteit technologie management 28 Conformance Checker Aim –Assess how much a process model matches given process instances Driving force –Replay process instances in models Types of diagnosis –Fitness –Structural Appropriateness –Behavioral Appropriateness

29. /faculteit technologie management 29 Fitness Can the model replay the log? How could we correct this model?

30. /faculteit technologie management 30 Fitness Can the model replay the log?

31. /faculteit technologie management 31 Structural Appropriateness Is the model overly complex?

32. /faculteit technologie management 32 Behavioral Appropriateness Another example

33. /faculteit technologie management 33 Behavioral Appropriateness Is the model precise enough?

34. /faculteit technologie management 34 LTL Checker Aim –Verify if process instances fulfill certain properties Driving force –Specification of properties in a language based on Linear Temporal Logics Example –Four-eyes principle

35. /faculteit technologie management 35 LTL Checker - Example

36. /faculteit technologie management 36 LTL Checker - Example

37. /faculteit technologie management 37 LTL Checker

38. /faculteit technologie management 38 LTL – Defining Formulae

39. /faculteit technologie management 39 Can you define a formula to verify the four-eyes principle?

40. /faculteit technologie management 40 Summary What are the three most important things you’ve learned today?

41. /faculteit technologie management 41 Summary Organizational mining plug-ins can discover –Roles/Teams in organizations –Social networks for originators Some metrics of social networks are based on ordering relations (e.g., the ordering relations used by the Alpha algorithm) Conformance Checker assesses how much a process model matches process instances LTL Checker uses logics to verify properties in event logs

42. /faculteit technologie management 42 Announcements Next lecture –Invited talk Futura Technology Start-up company in the process mining area Implemented the process mining component of the BPM Suite recently release by Pallas Athena (see press release at “news” in www.processmining.org) Course Material –See version 2 of Study Guide (posted on 18/2/2008) Assignments –If necessary, use tutorial to get familiar with the ProM tool