1. Knowledge Management KPE Operations Department Introduction Kuwait Petroleum Europoort B.V. Introduction Kuwait Petroleum Europoort B.V. Start situation Start situation Experience with Elsevier opleiding & advies (Eo&a) during a construction project Experience with Elsevier opleiding & advies (Eo&a) during a construction project Development of a plan / goal Development of a plan / goal Plan realisation Plan realisation Example Sulphur Plant Example Sulphur Plant Experiences Experiences Control, updating and ownership of procedures Control, updating and ownership of procedures

2. Introduction Kuwait Petroleum Europoort ( KPE ) B.V. Fuels, Lube Base Oils, Bitumen Fuels, Lube Base Oils, Bitumen Original owner Gulf Oil Corporation ( 1963 ) Original owner Gulf Oil Corporation ( 1963 ) Taken over by Kuwait Petroleum Corp. 1983 Taken over by Kuwait Petroleum Corp. 1983 1986 : Modernisation Lube Oil Plant 1986 : Modernisation Lube Oil Plant 1987 : Upgrade tankfarm ( VLPC project ) 1987 : Upgrade tankfarm ( VLPC project ) 1990 : New Gasoline Plant ( lead/sulphur free ) 1990 : New Gasoline Plant ( lead/sulphur free ) 1994 : Diesel S-content < 350 ppm 1994 : Diesel S-content < 350 ppm 2001 : Diesel S-content < 50 ppm 2001 : Diesel S-content < 50 ppm 2004 : Diesel S-content < 10 ppm 2004 : Diesel S-content < 10 ppm

3. Introduction Kuwait Petroleum Europoort ( KPE ) B.V. 2 Crude units ( 4 mm t/yr ) 2 Crude units ( 4 mm t/yr ) Conversion:ThermalCracker/ Visbreaker( 0.5 mm t/yr ) Conversion:ThermalCracker/ Visbreaker( 0.5 mm t/yr ) Gasoline Plant ( 0.9 mm t/yr ) Gasoline Plant ( 0.9 mm t/yr ) Diesel ( < 10 ppm S ; 1 mm t/yr ) Diesel ( < 10 ppm S ; 1 mm t/yr ) Jet Fuel ( 0.5 mm t/yr ) Jet Fuel ( 0.5 mm t/yr ) 8 Base Oil Grades ( 0.25 mm t/yr ) 8 Base Oil Grades ( 0.25 mm t/yr ) Bitumen ( 0.35 mm t/yr ) Bitumen ( 0.35 mm t/yr )

4. Introduction Kuwait Petroleum Europoort ( KPE ) B.V. Distribution Centre Distribution Centre – 7-8 Million tons per year – 25 VLCC’s/VLPC’s – 120 Coasters – 6000 Barges – 8000 Trucks – 110 Tanks ; 2 Million M3

5. Introduction Kuwait Petroleum Europoort ( KPE ) B.V. Organisation Organisation – 325 Employees – Operations : 185 – Engineering & Maintenance : 85 – Finance, Human Resources, Logistics Operations Operations – 170 Shift personnel – 15 Day personnel – Manager Operations : Rob van der Velden

6. Start situation Knowledge fragmented in the heads of experienced employees Knowledge fragmented in the heads of experienced employees Production process described in original design manuals ; operational procedures general and not up to date Production process described in original design manuals ; operational procedures general and not up to date Foreseen rejuvenation of the operator staffing Foreseen rejuvenation of the operator staffing

7. Experience with Eo&a during a construction project Gasoline Plant Gasoline Plant Favorable experience with Eo&a’s Knowledge Systems department Favorable experience with Eo&a’s Knowledge Systems department Gasoline plant manuals served as a pilot Gasoline plant manuals served as a pilot Combination of practical experience of KPE operators and Eo&a expertise Combination of practical experience of KPE operators and Eo&a expertise Complete set of detailed process descriptions and extensive operational procedures ( normal, start-up, shut-down, emergency ) Complete set of detailed process descriptions and extensive operational procedures ( normal, start-up, shut-down, emergency )

8. Development of a Plan / Goal Complete detailed process- and procedure manuals for all first line production processes based on Gasoline plant system Complete detailed process- and procedure manuals for all first line production processes based on Gasoline plant system Quicker and more effective training of new employees Quicker and more effective training of new employees Establish uniform operating practices across the various production plants Establish uniform operating practices across the various production plants

9. Plan realisation Eo&a team on the refinery Eo&a team on the refinery 3-4 Operators full time 3-4 Operators full time Structure via Top Down method Structure via Top Down method – Overview total process – Detailed drawings for each paragraph – User friendly – Quick access to required information – Only relevant information – Structure according to sequential phases of production process

10. Sulphur Plant Example Process Description Process Description – General ( approval,legend,symbols ) – Plant ( plot plan, theory, equipment ) – Storage and Utilities Normal Operation Normal Operation – General, Plant, Storage and Utilities Procedures Procedures – General – Start-up – Special – Shutdown – Emergency

11. Experiences Outsourcing Outsourcing – Other priorities, workload own force – Specialism – High quality end product – Involvement own employees increases basis ; acceptation Uniform training requirements; operator exams Uniform training requirements; operator exams Direct availability ; no fragmentation Direct availability ; no fragmentation More effective training new employees More effective training new employees Less mistakes ; quicker start-ups ( less shift change delays ) Less mistakes ; quicker start-ups ( less shift change delays ) Requirement for ISO certification ; demonstration of good control of production process Requirement for ISO certification ; demonstration of good control of production process Knowledge drain avoided Knowledge drain avoided

12. Control,Updating,Ownership Each manual has owner Each manual has owner No modifications allowed without authorization Operations and Technology Section Heads No modifications allowed without authorization Operations and Technology Section Heads Scheme for periodic updates Scheme for periodic updates Electronic availability ( Intranet ) Electronic availability ( Intranet ) Limited number of hard copies Limited number of hard copies One overall administrator for all manuals One overall administrator for all manuals ( intranet + hard copies ) ( intranet + hard copies ) System to make sure that operators are being trained in modifications System to make sure that operators are being trained in modifications

13. More information Hand out presentation at Eo&a’s information stand Hand out presentation at Eo&a’s information stand Possibility to view the complete Sulphur Plant manual Possibility to view the complete Sulphur Plant manual Questions? Questions?