2. SCHEDULLING Pertemuan 13 Matakuliah: V0196 - Operasional Tata Graha Tahun: 2009/2010

3. 3 Conventional Methods Scheduling In hotels, restaurants, hospitals and other service operations, however, worker scheduling is a major task that must be performed with absolute regularity. Not only must the manager and supervisor devote time and forethought to the task scheduling, but they must also take ito account the needs of people whom they schedule. For example : some workers may not be able to work on Tuesday and others want weekends off; family demands and illness must also be recognize and accomodated

4. Bina Nusantara University 4 STANDING ROTATIONAL SCHEDULING AND TIGHT SCHEDULING Standing Rational System Using the model hotel, assume the following work situation : 1.The hotel workweek has been established as beginning on Saturdays and ending on Fridays 2.Workers may no more than five days in any work week without drawing overtime pay 3.Days off will be consecutive unless the employee can be shown an advantage for having split days off 4.A condition of employement will be that all team employees must be willing to work their share of weekends

5. 5 HOUSEKEEPING STANDING SCHEDULE Week : One TeamSatSunMonTueWedThursFrid RedOff/ ST1 Yellow Brown Green Laundry Swing Team 1 Red Beginning of preparation of the standing rotational schedule for workweek 1. The red team is scheduled to work Saturday through Wednesday and to be off Thursday and Friday. Swing team 1 ( ST1) is scheduled to work in place of the red team where indicated.

6. 6 HOUSEKEEPING STANDING SCHEDULE Week : One TeamSatSunMonTueWedThursFrid RedOff/ ST1 YellowOff/ST1 Brown Green LaundryOff/ST1 Swing Team 1 Yellow LaundryOff Red Continuation of scheduling system preparation for workweek 1. Swing team 1 is kept working five days straight by swinging in for the yellow team on Saturday and Sunday and for the laundry on Monday

7. 7 HOUSEKEEPING STANDING SCHEDULE Week : One TeamSatSunMonTueWedThursFrid RedOff/ ST1 YellowOff/ST1 BrownOff/ST2 GreenOff/ST2 LaundryOff/ST1 Swing Team 1 Yellow LaundryOff Red Swing Team 2 GreenOff LaundryBrown Green Completion of team scheduling for workweek 1. Swing team 2 is scheduled to work for the laundry team on its second consecutive day off; then it works two day for the brown team and two days for green team. Having completed five consecutive days of work in relief, swing team w is then off for two days.

8. Bina Nusantara University 8  Peran dari Housekeeping : TIGHT SCHEDULING SYSTEM Whereas the standing rotational schedule is a permanent system that, once established and initiated, continues to cycle on its own, the tight scheduling system is n operational system. It provides simple day-by-day modifications of the standing rotational schedule that are needed because of fluctuations in occupancy. The tight schedule pertains only to team scheduling; it has no effect on individual positions scheduled, in as much as all positions other than teams are considered fixed and are not affected by occupancy.

9. Bina Nusantara University 9 AREATEAM SCHEDULE BRING IN SUPERVISOR ASSIGNMENT EXTRA DAY OFF OTHER ON CALL REDSUPERVISOR1.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ YELLOWSUPERVISOR1.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ BROWNSUPERVISOR1.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ GREENSUPERVISOR1.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ LAUNDRYSUPERVISOR1.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ TIGHT SCHEDULE FOR ___________/________/__________ (DATE)(DAY) (WORKWEEK) EXPECTED OCCUPANCY % ______________ # ROOMS _________ Form used for the model hotel to prepare the tight schedule

10. Bina Nusantara University 10 AREATEAM SCHEDULE BRING IN SUPERVISOR ASSIGNMENT EXTRA DAY OFF OTHER ON CALL REDRed SUPERVISOR Miller 41.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ YELLOWYelow SUPERVISOR Jones 41.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ BROWNSwing team2 SUPERVISOR Foster 31.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ GREENGreen SUPERVISOR Smith 41.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ LAUNDRYLaundry SUPERVISOR Thomas 51.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ TIGHT SCHEDULE FOR 6/16/____/Thursday/2 (DATE)(DAY) (WORKWEEK) EXPECTED OCCUPANCY %___76%____ # ROOMS 268 Tight schedule form based on tomorrow’s forecast occupacy for our hypothetical situation

11. Bina Nusantara University 11 AREATEAM SCHEDULE BRING IN SUPERVISOR ASSIGNMENT EXTRA DAY OFF OTHER ON CALL REDRed SUPERVISOR Miller 41.Julia 2. ___________ 3. Margie 4.Billie 5.jane 1._________ 2.Gladys 3._________ 4._________ 5._________ YELLOWYelow SUPERVISOR Jones 46.Diane 7. Vivian 8.Millian 9.___________ 10.Milliard 6.__________ 7. __________ 8.__________ 9.Joe 10.__________ BROWNSwing team2 SUPERVISOR Foster 31.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ GREENGreen SUPERVISOR Smith 41.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ LAUNDRYLaundry SUPERVISOR Thomas 51.___________ 2.___________ 3.___________ 4.___________ 1._________ 2._________ 3._________ 4._________ TIGHT SCHEDULE FOR 6/16/____/Thursday/2 (DATE)(DAY) (WORKWEEK) EXPECTED OCCUPANCY %___76%____ # ROOMS 268 Tight schedule form based on tomorrow’s forecast occupacy for our hypothetical situation