1. Case Study 1: Felix Ochieng’, Site Supervisor “ Most toilets are far from where we live and unhygienic” Felix explains. In the Kibera, sanitation and clean water is fairly inaccessible. As Felix notes, “We also don’t get enough water, and most of it here is contaminated.” However, the Kibera Town Centre has changed this, “It is a great addition, because people will now be able to access clean water, showers and toilets.” Felix is not only benefiting from the access to clean water, he was employed to help build the centre. In his role as Site Supervisor, Felix oversaw general work across build of the Town Centre. “The centre has started changing my life, because I am employed here and it is thanks to the wage I get from the construction of the centre that I am getting my daily bread.” He also hopes the community co-op will allow him to save and invest in business in the future.

2. Case Study 2: Lillian Oyugi, SACCO Oversight Manager, HNP “Living in Kibera is characterized by a myriad of challenges such a lack of access to clean drinking water which creates the risks of diseases such as typhoid and cholera”, says Lillian, who oversees the centre’s finance service, SACCO. “There is an inadequate supply of toilet facilities within the slum and lack of proper functioning sewage lines and solid waste management. Kibera is also ill equipped in terms of infrastructural provisions such as roads, floodlights for security, and internet. Most of the power connections within the slums are installed illegally and post unimaginable safety risks. The slum area is heavily populated with most households living in poorly ventilated and dimly lit single room houses. What’s more, most are temporary or semi-permanent structures and fall short of even the minimum possible architectural standards. Another notable issue is that most of the rural folk who migrate into Nairobi in search of job opportunities end up in the slums. Given the nature of the labour market in Kenya, many these rural-urban immigrants end up partaking in crime, drug peddling and prostitution. “ Lillian remains hopeful though: she believes all these challenges can be overcome through empowerment of the local community. “The vision that HNP has for Kibera is quite ambitious, I see no reason why it cannot impact positively. Just to give an illustration, the community centre will be a one stop shop where one would get several services under one roof: internet, showers, toilets, laundry, an organic food café, as well as a fully operational SACCO where locals will have an opportunity to accumulate savings and borrow against them at very low interest rates.” The Kibera Town Centre has changed Lillian’s life, offering her a full time job, which translates into increased income streams for her household. The centre has also given her a platform for interacting and networking with great minds who work with the centre as partners, hence expanding her horizons. She intends to use the centre as a platform to transform her community. She sees that HNP stands for quality the centre’s water is of high quality and more than 100% reliable and aims to solve the problem of water scarcity. The other facilities in the centre such as laundry units and internet café are also a first in Kibera.

3. Case Study 3: Sarah Khatondi, Ariel Laundry Room user Life in Kibera is hard for Sarah; prices for food and water are constantly rising and her compound is surrounded by the debris of “flying toilets”. “I am so pleased the Town Centre is open. The facilities the centre offers means sanitation in the compound has improved so much. I can buy clean drinking water as well as use the hot showers. Usually I have to wash in a basin. However, the best thing for me is the laundry room. My life will improve because I will use most of my time working rather than fetching water and doing laundry. This means I will earn more money and I won’t have to carry heavy buckets anymore.”