1. MRA Progress and Next Actions
Ministry of Tourism
21-February-2014
By: Mr. TRY Chhiv
Deputy Director General of Tourism
Secretariat Director of National Committee for Tourism Professional

2. Outlines Recall: MRA’s Goals Mechanism for implementing MRA
Progress and Next actions
Propositions

3. MRA: What are the goals ?
In compliance with ASEAN Economic Community 2015
Tourism sector: 3 areas for cooperation
ASEAN Mutual Recognition Arrangement on Tourism Professionals
Mobility of Tourism Professionals
Exchange of best practice and experience on human resources development
Address the gap of Professionals Competences among ASEAN countries

4. Mobility: 2 areas / 6 labor divisions / 32 job titles
HOTEL SERVICES
1.1 Front Office
1.1.1 Front Office Manager
1.1.2 Front Office Supervisor
1.1.3 Receptionist
1.1.4 Telephone Operator
1.1.5 Bell Boy
1.2 Housekeeping
1.2.1 Executive Housekeeper
1.2.2 Laundry Manager
1.2.3 Floor Supervisor
1.2.4 Laundry Attendant
1.2.5 Room Attendant
1.2.6 Public Area Cleaner
1.3 Food Production
1.3.1 Executive Chef
1.3.2 Demi Chef
1.3.3 Commis Chef
1.3.4 Chef de Partie
1.3.5 Commis Pastry
1.3.6 Baker
1.3.7 Butcher
1.4 Food and beverage service
1.4.1 F&B Director
1.4.2 F&B Outlet Manager
1.4.3 Head Waiter
1.4.4 Bartender
1.4.5 Waiter
គណៈកម្មាធិការជាតិ​អ្នក​ជំនាញ​ទេសចរណ៍

5. Mobility: 2 areas / 6 labor divisions / 32 job titles
2. TRAVEL SERVICES 2.1 Travel agencies General Manager Assistant General Manager Senior Consultant Travel Consultant
2.2 Tour operations
2.2.1 Product Manager
2.2.2 Sales and Marketing Manager
2.2.3 Credit Manager
2.2.4 Ticketing Manager
2.2.5 Tour Manager
គណៈកម្មាធិការជាតិ​អ្នក​ជំនាញ​ទេសចរណ៍

6. Cambodia: Mechanism for MRA Implementation
ASEAN Secretariat
NCTP
National Training Board
Certification
Assessment
Recognition

7. How to become an ASEAN Tourism Professional ?

8. Cambodia: Assessment and Certification
ASEAN
Registration System
TOURISM
TRAINING CENTER
(Based on ASEAN Curriculum)
PROFESSIONALS
ASSESSMENT
(NCTP)
CERTIFICATION
(NTB)
CERTIFIED
TOURISM PROFESSIONALS
Registration
NCTP

9. How can a Tourism Professional be assessed successfully ?

10. Recommendation: Training and Capacity Building
Attend a training center implementing CATC (Common ASEAN Tourism Curriculum). Ex. PSE
Use CATC for in-house training or capacity building program
comply with ACCSTP (ASEAN Common Competency on Tourism Professionals)

11. NCTP’s activities to support MRA Implementation

12. MRA Dissemination

13. Cambodian Competency Standards for Tourism Professionals in Hotel Services

14. Training of Master Trainers and Assessors in Housekeeping : 120 pax

15. 144 Training Toolboxes in Hotel services : developed
1 competency = 1 Training Toolbox containing= 4 manuals
242 competencies = 242 x 4 = 968 documents
144 competencies (hotel services) = 144 x 4 = 576 documents
Ex. Competency: “Work effectively with customers and colleagues”
Trainer Guide
Trainee Manual
PowerPoint
Assessor Manual

16. Integrating ASEAN Curriculum into PSE Program:16 Sep 2013
Ceremony : 2,000, Representatives from ASEAN Secretariat

17. PSE Progress

19. Cambodia as a lead country

20. Next actions National level:
Developing Cambodian Competency Standards on Tourism Professionals in Travel Services
Developing Tourism Skills Passport
Pilot project on Training of Master Trainers and Assessors coached by ASEAN project team
Register Cambodian Tourism Professionals
Develop Qualification Framework for Tourism Professionals
Pilot project on Assessment of Tourism Professional on Housekeeping Division
Other…

21. Next actions Regional level:
Regional Secretariat establishment in 2015 in Jakarta, Indonesia
ASEAN Skill Competition in Hanoi, Vietnam in 2014
Master Trainers and Master Assessors in Front Office, Food & Beverage and Food Production (12 from Cambodia)
Development of ASEAN Tourism Professional Registry System (ATPRS)

22. Proposition
Tourism lecturers to use ASEAN Toolboxes in their curriculum
Tourism Schools to use ASEAN Curriculum in their Tourism Programme
Travel industry to use ASEAN Toolboxes for their in-house-training

23. Thank You! Visit us at: Website: cambodiatourismprofesseionals.gov.kh
Facebook: Cambodia Tourism Professionals