1. SHTF Annual Report April 2009 – March 2010

2. Terms of Reference… Page 1 Objectives To fairly represent all tenants living in sheltered housing schemes managed by Norwich City Council to the Council, and other internal and external organisations. 1. To enable tenants to participate in decisions affecting their homes, environment and support services, either directly by the Council or other providers. 2. To promote equality and diversity and ensure everyone is treated fairly. 3. To regularly consult and feedback to tenants at their home schemes, via tenant scheme meetings. 4.

3. What did we do? Page 2 6 SHTF Meetings 03 Jun’09 06 Jul’09 24 Aug’09 26 Oct’09 21 Dec’09 15 Mar’10

4. What did we do?... continued Page 3 Chair – 2 years Digital TV switchover Laundry contract renewal Swine Flu communications Safety, security & prevention awareness Bin storage across schemes Housing Improvement Plan Peer Review Update Key outcomes from meetings:

5. Guest speakers / observers Page 4 Digital TV & Bin storage (Terry Dartnell) Laundry contract (Roger Miller & Helen Manson) Resident inspectors (Anne Willmouth) Council’s complaints procedure (Tina Bailey) Norfolk Constabulary (Brian Moore) Observers (SH tenants & Scheme Managers)

6. Regular attendees Page 5 City Care (Claire Scholes & Tracy Wright) Housing Property Services (Brian Wink) Customer Service & Liaison Officer (Sandra Franklin) SH Scheme Managers (various) SH Manager (Karen Carolan) Tenancy Support Services Manager (Nigel Andrews) Community Engagement Officer (Louise Curtis)

7. Cross Forum Representation Page 6 Norfolk Older People Forum (Jenny Campling) City Wide Board (Jenny Campling) Norwich Residents Forum (Rita Shanley, Jean Cooper & Barbara Harper)

8. Tenant Involvement Page 7 Focus Groups (this year) Support plan Service Standards Returning from respite / hospital care Dementia Strategy Laundry contract renewal

9. Tenant Involvement… continued Page 8 (over past 2 years) DateGroupDateGroup 01/08/2008Terms of reference21/01/2009Housing Options Newsletter 01/10/2008NCAS & SH Leaflets01/02/2009Recruitment 15/10/2008Housing Service Standards01/02/2009Scheme Audit 29/10/2008Laundry Contract01/04/2009Support Plans 01/11/2008SH Questionnaire01/05/2009Service Standards 04/11/2008NHS Norfolk (End of Life Strategy) 01/07/2009Returning from Hospital / Respite Care 07/01/2009Adult Social Services (Day Care) 08/01/2010Dementia Strategy

10. Scheme Issues Page 9 20 scheme issues raised (29 last year) 3 Issues currently outstanding (6 last year): - Longbow car park (white line painting) this year’s budget spent already, but will be considered in next year’s budget - Bradecroft: raised drain (tripping hazard) - Bradecroft: carpets to be replaced will be done by 31 March 2010

11. Scheme Representation Page 10

12. Summary A huge amount of work has been achieved Need to continue to look at ways to work together THANK YOU!

13. What next? Nomination process [the next 2 years] Election of Chair Due to all take place by no later than 19 April 2010 Notification to all newly / re-elected representatives by 03 May 2010