3. Introduce Yourself To The Coaches Before The Game Begins Work On Creating A Rapport

4. When dealing with emotional coaches coaches remember to: Be in control and speak in a calm, easy voice

5. positive body language space Maintain positive body language and keep space between you and the Coach/Player

6. eye contact Make eye contact with the coach/player when the situation allows

7. Statements Answer questions not Statements  3 Seconds  That is a Travel  That is a Hold

8. not an Initiator Be a responder not an Initiator

9. Behaviour Deal with the Behaviour before answering any Questions

10. Roadblocks to Communication  Ordering  Directing  Commanding  Yelling

11. Roadblocks to Communication Warning, Threatening “If you do that again T YOU UP I’ll T YOU UP”

12. good listener Tips to being a good listener Eye Contact  Keep good Eye Contact Relaxed  Try to be Relaxed Interrupt  Do not Interrupt

13. coachtone body languagelose themword A coach knows the tone of the response even before you start speaking by observing your body language. Sometimes we lose them before we even say a word.

14. face,raise your hands in defense or scowl, talk with your hands don’t let If you make a face, raise your hands in defense or scowl, you’ve probably lost them already. Watch how you talk with your hands and don’t let a coach use his hands to talk to you.

15. talks with his hands waving his hands put his hands down When a person talks with his hands it appears there is more going on than a simple discussion about a simple play. If you see a coach waving his hands, simply ask him to put his hands down before you are ready to listen to his message.

16. DefensiveActions  Don’t be Defensive, or try to justify your Actions (No emotions)  Address the problem only (No emotions) Don’t create it  Avoid the conflict (Don’t create it) Good Listener Tips to being a Good Listener

17. Winner………. Officiating is not about the referee being the only Winner………. Loser, Nor is it about the referee being the only Loser, TWO Extremes A balance between the TWO Extremes Achieved needs to be Achieved You do not always have to get in the You do not always have to get in the Last Word

18. Answers to Coaches  “Okay Coach I hear you”  “From my angle that is how I saw it”  “I will watch for that” It will not help matters if you tell the coach that it is not happening

19. Some Other Phrases That Can Be Used Are  “I see your point”  “You have a good point”  “I’ve heard you”  “That’s possible” Answers to Coaches listening first closure By listening first and then responding to what they said, there may be some closure after your words

20. Answers to Coaches yelling or shouting lower his or her voice issue. If a coach is yelling or shouting at you tell the coach you would be glad to talk to him but he has to lower his or her voice and then you can address the issue.

21. what was said Remember, 90% of conflict occurs not with what was said but by the TONE it was said in! DEALING WITH CONFRONTATION

22. MAKE THIS THE SEASON WERE YOU TAKE YOUR GAME MANAGEMENT TO A NEW LEVEL