1. Skincare ● Bodycare ● Treatment Makeup www.repechage.com USA: 1-800-248-SKIN Europe – www.repechageuk.comwww.repechageuk.com Distributed worldwide Pronunciation [re-pe-shaj], noun, to rescue; second chance

2. The Art of Retailing

3. “The first 7 seconds of a potential clients initial encounter with your spa is critical to conveying your professional image. The ambiance and a welcoming attitude that says “We are happy to see you!” must be experienced from the moment the client walks through that door.” “Success at your Fingertips” - Lydia Sarfati

4. There is a formula for success

5. Create the Customer Experience

6. Inviting Treatment Rooms

7. Sound ©Sarkli-Repêchage,Ltd

8. Smell Fresh Cut Flowers Reed Diffusers

9. Taste

10. Give A Great Treatment

11. Touch

12. Clients buy Benefits Recommend through Education

13. Consultation

14. Diagnosis TAKE TIME TO ANALYZE BEFORE EVERY SERVICE FROM FACIALS TO PEDICURES CREATES A SUPERIOR STANDARD OF SERVICE

15. Recommendation After each treatment Recommend Consistently suggest additional products that would support their regimen.

16. Tools for Success

17. You Are Look the part- how you dress, hair, make up nails etc Listen to your client’s needs Maintain immaculate cleanliness where you work

18. Customized Program & Skin Analysis Charts Write down the homecare regimen Tell them how to use, when to use

19. Promotions

20. Monthly Promotions Renew with the Vita Cura Firming MicroPeel Facial facial Repair sundamaged skin with the Après Soleil Facial - Rapidex home-kit 14 nights to younger skin at home ‘peel’

21. It’s all about Presentation

22. Show & Tell …..And You Will Sell

23. Retail Display Testers, Out in the Open Disposable applicators

24. What –The product Why- What it will do How- Application and use Retail to Service 50/50

25. Homework

26. To continue the benefits of the treatment today, I recommend to you…..

27. Some Examples Fine Lines around the eyes Aging, thin Skin Daily toner & exfoliation Sunburn, irritated skin Vita Cura Opti-Lift Serum, use AM/PM Vita Cura Triple Firming Cream Vita Cura Toner with Salicylic Acid Hydra Soleil Deep Relief Gel

28. This connects the client to….. The experience The result If they can’t take you home they’ll take the products WHAT, WHY, HOW

29. To continue the benefits, I also recommend that we reschedule TODAY

30. Reschedule Treatments Facials – every 4-6 weeks for maintenance At least every 2 weeks to treat a problem Slimming treatments, every 2 weeks for 6 weeks, Body exfoliation, hydrating treatments every 4-6 weeks Pedicure 1x per month Manicure 2x per month

31. Keys to Successful Sales Build Rapport Listen to discover Clients Needs Sell the Benefits Overcome objectives Present Solutions Close Follow Up

32. Be Excited, Have Passion

33. Continue with your Education Knowledge is Power Become the Expert

34. Offer Top Quality Services & Products Each and Every Time Focusing on Excellent Customer Service will lead to profitability

35. “………… is a by-product of customer service. It is not an end, in and of itself.” –Create memorable experiences, long lasting relationships, and watch your profits soar. PROFIT…….

36. Your Fans Aim to create clients who become Your Fans each and every time. They take their experience and spread the word to their friends and family.

37. You are the best!!! Go for it and just do it!

38. Skincare ● Bodycare ● Treatment Makeup www.repechage.com USA: 1-800-248-SKIN Europe – www.repechageuk.comwww.repechageuk.com Distributed worldwide Pronunciation [re-pe-shaj], noun, to rescue; second chance