1. Report from the BCCCC Operations Sub-Committee to the BCCCCIAB
Mike Burton – Fire Chief, Tamarac
With support from:
Cindy Adamsky – Captain, BSO Regional Communications
Kim Rubio – BSO Regional Communications Mgr.
Rick Carpani – CIO, BSO Communications Technology Division

2. Committee Makeup Fire Rescue Chief Mike Burton, Tamarac (Chair)
BSO Fire Rescue Chief Neal de Jesus, Broward Sheriff’s Office (Vice-Chair)
Vice Mayor George Brummer, Pompano Beach
City Manager Charlie Dodge, Pembroke Pines
Fire Chief Dave Donzella, Lighthouse Point

3. Committee Makeup Police Chief Keith Dunn, Miramar
Dr. Nabil El-Sanadi, MD, Medical Director
City Manager Burgess Hanson, Deerfield Beach
Sheriff Al Lamberti, Broward Sheriff’s Office
City Manager Richard Lemack, Davie
Mayor Michael Ryan, Sunrise
Police Chief Chad Wagner, Hollywood

4. Guest Participants & Subject Matter Experts
Capt. Cindy Adamsky - Broward Sheriff’s Office
Comm. Mgr. Tom Gallagher - Pembroke Pines
Comm. Mgr. Joann Brown - Coral Springs
Commander Lynn Burnside - Margate
Lt. Tony Rosa – Sunrise
Lt. Rob Wehymeyer – Coconut Creek
Chief Tom Harrington – Fort Lauderdale
Director Rick Carpani – BSO – CTD
Regional Comm. Mgr. Kim Rubio – BSO

5. Current Challenges
Variations exists in data collection beyond the 90/10
90/10 Rule – Answer 90% of 911 within 10 seconds (FS )
Disparate CAD in Plantation, Margate, Fort Lauderdale, and Coral Springs (Pines and Creek pending)
Number of and impact of “misdirected” 911 calls via cell phones (estimated at 5-10%)

6. Current Accomplishments
Many elements of a regional system exist now
Common CAD for fire rescue available for all cities at no cost to the cities (front line units)
Large infrastructure investment in technology has already been made
Most agencies on common communications platform
Many hard working communications professionals involved

7. Life Cycle of a 911 call

8. Call Volume and Calls For Service FY10/11
Non 911 Calls: 2,834,414
Law CFS: 1,346,844 (mostly non-E)
Fire/EMS CFS: 234,912 (mostly emerg.)

9. Current Broward County PSAP Architecture
911 Call Flow

10. Proposed Three PSAP Model
911 Call Flow Diagram
Site Selection Pending…
Site Selection Pending…

11. Performance Management

12. Broward County PSAP Call Answering Performance FY08/09 vs. FY 09/10 vs
Broward County PSAP Call Answering Performance FY08/09 vs. FY 09/10 vs. FY 10/11 vs. YTD* FY 11/12 Monthly Percent of Calls Answered within 10 sec. (per PSAP) FY FY FY
Good
Good
Good
Target
Target
Target
Note: Per S ,F.S. 90% of the calls shall be answered within 10 seconds of call arrival at the PSAP.
74% of the individual PSAP monthly measurements were in the target range. (Fiscal Year 2010/11, in aggregate.)
Year to Date* FY
85% of the individual PSAP monthly measurements were in the target range. (Year to Date Fiscal Year 2011/12, in aggregate.)
Good
Target
( * October 2011 thru March 2012 )

13. Subcommittee’s Early Findings
Platform of “establish a single unified approach with cross-disciplinary leadership and management”
Agreement that one PSAP was technically possible, but not advisable
Agreement on three geographically separate PSAPs within one system
Agreement on 34 overarching goals
Agreement on a single CAD system approach, but not which CAD should be used

14. Examples of Overarching Goals
Improve the level of safety for responders and citizens
Ensure safe structures with strong redundancies
Ensure seamless interoperability between sites
Ensure a well planned architecture of technology
Reduce or eliminate unfavorable impacts on the work forces

15. Examples of Overarching Goals
Ensure seamless interoperability within the county and near seamlessness with adjoining counties
Provide system that best supports closest unit responses and regional approaches
Establish operational metrics that meet or exceed established best-practices

16. CTD’s Proposed Staffing Plan
Based upon call volume projections and APCO standards
Concerns expressed by Fed. Of Public Empl.
Impacted by the number of participating cities
Sub-committee did not analyze the plan
Recommendation -
South PSAP – 179 FTE
Central PSAP – 166
North PSAP – 147 FTE

17. Facility Assessments (elements with the highest values)
Year built
Hurricane rating
Flood plain
Future capacity
Square footage for existing and expansion
Housing for staff in a disaster
Diversity of power, telephone, and data
Proximity to coast
Parking for staff in a disaster (minor)

18. Results of Facility Assessments
Sub-Committee recommends no further consideration of the following sites:
Pompano Beach/BSO – Facility and location
Fort Lauderdale – Facility
Margate – Facility
Plantation – Did not participate in this process

19. Results of Facility Assessments
Sub-Committee recommends further consideration of the following sites:
BSO – Public Safety Building
Coconut Creek – under construction
Coral Springs
Hollywood
Pembroke Pines
Sunrise
Any further consideration should be accompanied by third party evaluation of the facilities

20. Flee To Sites Developed by BSO CTD
Sites where other PSAPs could relocate to and operate from in emergency or period of inoperability
CTD Recommended Sites:
Sunrise
Pembroke Pines
Coconut Creek (under construction)

21. Standards to Meet or Exceed
ISO – Insurance Services Office
CAAS – Commission on Accreditation of Ambulance Services
CFAI – Commission on Fire Accreditation International
APCO – Association of Public-Safety Communications Professionals

22. Standards to Meet or Exceed
CALEA – Commission on Accreditation of Law Enforcement
CFA – Commission on FL Law Enforcement Accreditation
NAEMD – National Academy of Emergency Medical Dispatch
NFPA 1221 – National Fire Protection Association Standard for the Installation, Maintenance, and Use of Emergency Services Communications Systems

24. Next Generation 911 Supports voice, text, or video based 911 calls
Supports Advanced Automatic Collisions Notifications systems
Transfers of 911 calls where needed with all data

25. Next Steps
Gather professional expertise as the facility and technical viability of each proposed PSAP
Determine which PSAPs would be used
Gain concurrence with the Governance Sub- Committee and select an Executive Director

26. Next Steps
Develop a Request for Proposal for consulting services to draft a plan to include:
Identify transition elements (people, hardware, software, political, policies, interim management)
Evaluate compliance and best practices
Identify tentative participants
Evaluate the longevity of current CAD elements
Evaluate records management system options

27. Questions