1. Ensuring Services on Citizens’ Doorstep through Digital Centres Prime Minister’s Office and Cabinet Division Government of Bangladesh 1

2. Digital Centre: Before and After EducationPoliceWelfareTransportTax RevenueMunicipal Body DC Office EnvironnentElectricity Joined-up government Time & cost savings Improved service Connected Citizens One-Stop Shop (Digital Center ) Hassle, Time, Cost 2

3. Serving the Underserved through Digital Centres ( UDC, PDC & CDC ) Reduce Digital Divide: Start with rural, expand to urban 2  100  5,271 Entrepreneur 10542, half female UDC- 4543 PDC- 321 CDC- 407 3

4. Process of getting services simplified TCV TimeCost Visit 4

5. Public Private Partnership DCs at UP/Poura/City Building Entrepreneurs run Hardware Content Support PublicPrivate Public & Private 5

6. Digital Centre Blog: 14,000+ Members Entrepreneurs Policy makers (Ministers/ Secretaries/others) UP Chairmen and Secretaries Service/ content partners District/ Division Admin Participatory Problem Solution Platform Service related questions and discussions Troubleshooting problems 3000+ problems/month Administrative support 80% solutions in BLOG 6

7. PPP of Digital Centre B2C G2C C2G C2B 7

8. Public Services Birth/Death registration Citizenship certificate Public examination results Govt. forms downloads Online university admission Application for land ROR Application for passport Visa verification and tracking Online app for driving license Online application for bond buying Online application for tender Pension and welfare Law services Life insurance Electricity bill payment Telemedicine-skype Health consultancy Agriculture consultancy E-Purjee Soil test Stamp selling Govt. notices and circulars Water test / Arsenic test Report preparation for UP chairmen Govt. campaigns 8

9. Information Services Bangladesh Forms (www.forms.portal.gov.bd)www.forms.portal.gov.bd All govt. forms in one place (1029) Increasing the list of forms National Web Portal (www.bangladesh.gov.bd)www.bangladesh.gov.bd Gate way of all govt. websites. (RTI complaint 25000+ portals) Service Portal (www.serviceportal.gov.bd)www.serviceportal.gov.bd Information on 400+ simplified services Increasing list of services 9

10. Hassle-Free Issuance of Land Records through Digital Center Service delivery time reduced from several weeks to 2-5 days Decision making time reduced by 80-90% Cost for citizens reduced by 50% totaling BDT 450 crore/year and BDT 65 crore for government 10

11. Private Services Computer training Email / Internet browsing Mobile Banking English learning content from British Council Photography Online job application Video conference (skype) Video recording and editing Agriculture /Health/Law consultancy by service camp Height and weight measurement Knowledge services (Agriculture, fisheries & livestock Solar system management by IDCOL Compose and print Scan Photocopy Lamination Phone call Mobile money load Mobile SIM selling Nebulizer rent Video show by multimedia projector 11

12. Coordinating from the top Leadership Attitude and Skills Enabling Environment Service Delivery Prime Minister’s Office Cabinet Division Local Government Division Institutionalization Political Commitment Online Monitoring Tool for Cabinet, District Admin, LGD, a2i and PMO Accounting and Management Tool for entrepreneurs 12

13. Encouraging female entrepreneurs Common Practice Regularly awarded in Digital Innovation Fair Best of the year 2011 Women entrepreneur from Sirajgonj District 13

14. 4.5 Million Service Recipients in July ‘14 14

15. BDT 50 Million Income in July ‘14 15

16. Challenges How to overcome Insufficient power supplySolar panel for each DCs Low bandwidthIncreasing 3G in rural areas Absentia of female entrepreneurs Creating business opportunities specially for female entrepreneur Mind set of rural people Different Awareness creation initiatives in rural areas 16

17. Think big, start small and grow fast  4.5 million citizens visit DCs/month;  Over 78 thousand unbanked citizens (70% women) gained financial access as a result of mobile banking  Over 35 thousand citizens (70% women) availed tele-medicine service;  Over 45 thousand students and youth (70% women) received computer literacy training;  Health services provided to 0.75 million citizens;  Over 1.4 million overseas workers registered electronically;  Bangladesh wins global ICT excellence award (WCIT) (September 2014);  WSIS (World Summit on the Information Society)award conferred to a2i for outstanding performance in public service excellence through ICT (June 2014);  Officials are motivating for empathetic mindset instead of sympathetic consideration. 17

18. Thank You