1. © 2012 Cisco and/or its affiliates. All rights reserved. Technical Knowledge Library (TKL) Knowledge Services Practice November 2012

2. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 These services: Cover the plan, build, and manage phases of the network lifecycle Allow you to tap into Cisco’s® breadth of deployment experiences Are accessible 24x7 via the web or mobile applications Portal: Web Browser TKL is a subscription service which provide access to Cisco's proprietary intellectual capital via an online knowledge portal to maximize your investment in Cisco products and technologies and improve team self-sufficiency. Portal : iOS/Android App

3. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 Maximize your investment in Cisco® products and technologies Minimize common errors and ensure successful deployment of Cisco solutions Accelerate time-to-competency to new network capabilities Improve team self-sufficiency Facilitate staff career development or Cisco career certification, increase long-term return on engineering resources Strengthen your overall engagement with Cisco Advanced Services team

4. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 4 Advanced Services Best Practices Design and implementation guides White papers and technical tips Video on demand (VoD) presentations and other self-study resources Cisco® Press titles Available in digital format Learnings from Solution Validation Labs Test cases, benchmarking results, and recommendations Case Studies from Customer Proof of Concept (CPOC) Labs Experiential learning from CPOC Labs IntelliShield Security feeds Comprehensive and actionable threat and vulnerability information

5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Access to over 425 Cisco Press books available digitally Downloadable to your desktop and mobile devices Accepts requests for additional titles that have not appeared in Technical Knowledge Library (TKL) New titles released on a monthly basis

6. Cisco Confidential 6 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only Written by Cisco Advanced Services engineers stemming from their on-field and off-field experiences. Not available on Cisco.com Leading practices, white papers, case studies, design guides, configuration examples, and more, in digital format

7. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 7 The industry-leading Cisco CPOC Labs program helps customers test their strategic and competitive presales opportunities with the latest technologies and architectural plays, reducing their network implementation time and risk Knowledge from these engagements is assimilated into case studies (including network diagrams, configurations, and test/benchmark results) and test methodologies *Knowledge Services offers carry only the experiential learnings from the CPOC labs and do not provide access to the labs themselves.

8. Cisco Confidential 8 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only * and * are customer-centric groups in Cisco, focused on solution test validations Their mission: to enable new technology adoption and accelerate successful customer deployments through validation of complex systems spanning multiple technologies and products Focused technologies include: Carrier Ethernet, IP convergence, IP multicast, IPv6, Lawful Intercept, Multiprotocol Label Switching (MPLS)/Layer 3 VPN, wireless, security, and video Experiential learning from these initiatives includes: *Knowledge Services offers do not provide access to the NSITE or eCATS labs.

9. Cisco Confidential 9 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only Access to these feeds provides comprehensive and actionable threat and vulnerability information alerts to help identify, prevent, and mitigate IT attacks

10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 Courses cover different Cisco advanced technology solutions 150+ self-paced e-learning courses Periodically updated and newly developed The same courseware used to train Cisco’s internal engineers Accessible anytime, anywhere Some of the courses includes live remote equipment labs

11. Cisco Confidential 11 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only A web file repository to exchange information between Cisco and your team for additional private content A place for other Advanced Services contract deliverables such as Cisco WebEx® recordings, meeting minutes, audit reports, topology diagrams and more.

12. Cisco Confidential 12 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only ContentWithout TKL, what’s the typical cost for an enterprise? Cost Cisco PressShared library, duplicates due to location/org, Avg. 10 titles x 20 employees $10,000 Learnings from CPOC/NSITE/ eCATS 200 hours + equipment: re-create POC from scratch, 2 POCs / year $30,000 + equipment Design guides / Config examples 350 hours: Research, trial-and-error, troubleshoot $54,600 eLearning coursewareeLearning courses from Global Knowledge / Fast Lane, 10 courses/year $25,000 Technical Tips100 hours: explore and optimize$15,000 Intellishield AlertsMiss critical vulnerability alerts or avail specialized service for security alerts $10,000 SandboxNo centralized customer data repository, re- run queries $3,000 Total$147,600 + equipment + time

13. Cisco Confidential 13 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only Cisco Nexus 5000 System Architecture Introduction to Data Center Network Architecture Designing Cisco® Data Center Cisco Nexus® 7000, 5000, 2000 Series Design Review Data Center 1.0 High-Level Design Layer 2 Data Center Design Principles Cisco Nexus Virtual Port Channel (vPC) Topologies Build the Best Data Center Facility for Your Business Cisco UCS™: A Complete Reference Guide I/O Consolidation in the Data Center Data Center Virtualization and Mobility: Test Plan and Results Date Center Multilayer vPC Design: LACP VODs AS Tips CiscoPress eCATS

14. Cisco Confidential 14 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only Introduction to Contact Center Scripting Unified Communications Applications Cisco® Unified Communications Solution Best Practices Cisco Unified Communications Security: Design Options Click-to-Call Configuration for Cisco UCM Cisco UCCE Network QoS Testing Configuring LBCAP for CVP Deployments Extension Mobility and Cisco UCM Upgrade Cisco UCM 7.x to 8.x Upgrade Procedure Implementing Cisco UCM: Foundation Learning Guide Cisco CCIE® Voice v3.0 Quick Reference Cisco Unity® Connection 8.5 Scalability and Redundancy UC Deployment on Cisco UCS™ VODs AS Tips CiscoPress eCATS

15. Cisco Confidential 15 © 2012 Cisco and/or its affiliates. All rights reserved.For Partners in United States and Canada Only Borderless Data Center and Virtualization Collaboration One Cisco TKL content is organized under five different modules Each module is available as a separate offering under MKS MKS provides a cost- effective model for enterprises IT to pay as they grow

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17. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 17

18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18 Presales demo Deal registration Quoting and approval Purchase order TKL delivery PoC assigned Customer details and PoC End-user details (Excel) Name Email Cisco.com user ID TKL registration email sent Attach your Cisco.com account to KS Portal Auto email from Araloc DRM Follow instructions to set up DRM Viewer Participate in portal training TKL portal www.cisco.com/go/tklwww.cisco.com/go/tkl User support tkl-support@cisco.comtkl-support@cisco.com Business support tkl-bizdev@cisco.comtkl-bizdev@cisco.com *KS: Knowledge Services Sales and Ordering Process (Cisco BDM/Sales Lead) Sales and Ordering Process (Cisco BDM/Sales Lead) Customer Information (Cisco KS PoC) Customer Information (Cisco KS PoC) Entitlement and Support (Cisco KS PoC or tkl-support@cisco.com) Entitlement and Support (Cisco KS PoC or tkl-support@cisco.com)

19. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 19

20. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20 My IPv6 Collection Create collections for your day-to-day tasks Create collections to Onboard new employees Create collections for your day-to-day tasks Create collections to Onboard new employees Share collections; Build collective knowledge pool Share Collections Create Collections

21. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Rate documentsBulk Download Sandbox content alerts Download multiple items at once Get notifications for new content in your Sandbox Influence TKL content by providing a rating to each document Support for video streaming for.mp4 and.fla content types Support for ‘external admin role

22. Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 22

23. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23 April 2012 August 2011 Dec 2011 Dec 2012/Beyond Planned Committed TKL 2.1 New dashboard and UI redesign Modularization of content Wireless, security, data center, UC, network infrastructure Updated DRM TKL 2.2 Mobile TKL for iOS devices TKL 2.4 Bookmarking Multiple download Subscription notification External admin role Rating content TKL 3.0 and beyond Collaboration workspace Recommendation engine Enhanced video experience Federated search Enhanced management console Enhanced usage reports TKL 2.5 Mobile TKL for Android devices