1. Chapter 10

2.  What are they?  Why do they matter?

3.  Temporal factors  Time pressure  Less time =  Time of Year  Seasonality  Time of Day  Circadian cycles  Effects  Advertiming

4.  Shopping  Shopping Activities  Acquisitional shopping  Epistemic shopping  Experiential shopping  Impulsive shopping  Shopping Value  Personal value  Utilitarian / Hedonic  Value & Shopping  Retail personality  Functional quality  Affective quality

5.  Impulsive shopping  Impulsive v. Unplanned shopping  Point-of-purchase  Utilitarian  Susceptibility  Impulsivity  Colors, prices, smells  Consumer self-regulation  Action-oriented  State-oriented  Impulsive v. Compulsive

6.  Atmospherics  Servicescape  Functional quality  Affective quality

7.  Two factors  Fit  Congruity

8.  Odors  Olfactory  Citrus  Music  Foreground  Background  Affects  Color  Blue and red

9.  Social settings  Social Environment  Crowding  Nonlinear effect  Shopping buddies  Salespeople  Virtual shopping

10.  What are they?  Economic Resources  Buying power  Consumer budgeting  Mood  Good mood  Bad mood  Security and fearfulness