1. © 2011 Avaya Inc. All rights reserved. 1  What is happening…  AVAYA is upgrading the current SAP – IBOX from Version 4.6c to Version 6  Why is it happening...  The current version of SAP will become unsupported by SAP in March 2013  When is it happening…  The scheduled outage is from 3am BST, Aug 10 th to 3am BST, Aug 13 th (72 hrs)  What is unavailable during the outage...  SAP and a number of associated applications – see next slide for details/impacts  Emergency ordering process available only for Emergency Services Organisations Down systems only – see next slides for definition and contact details.  Our request to you for help...  Please engage with your Partners and ask them work around the outage on that weekend  Internal users, Partners and Distis MUST update their SAP GUI software to version 720.  BUSINESS IMPACT : Partners WILL NOT be able to access the new SAP system and create quotes if they do not upgrade their GUI beforehand  Please stress the importance with your partners to review and act on the information already sent to them about the SAP GUI upgrade. SAP IBOX Upgrade - August 10th – Aug 13th

2. © 2011 Avaya Inc. All rights reserved. 2 SAP IBOX upgrade - Related Applications impact

3. © 2011 Avaya Inc. All rights reserved. 3 Emergency OM Contacts During Outage  Emergency System Order Definition  Down system for Emergency Services Organizations (examples – Police, Fire, 911, Hospital) that cannot be recovered to a previous operating condition.  Contact Regional representative for directions.  VP Approval Required - EMEA approval delegated to Mike Shivnan during the outage  mshivnan@avaya.com, +353 86 8501456 mshivnan@avaya.com  Products supported:  Merchandise from stock (if available)  Keycodes (Note: New or replacement dongles cannot be supported)  Contact Regional representative as follows: