1. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Business Etiquette

2. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Welcome Objective Copyright © 2011 by The Protocol School of Washington ® In a rapidly expanding global economy, brand recognition becomes vital in order to maintain a competitive edge. This seminar will provide you with a few key- points that will help you to build a reputation as a savvy, polished, professional.

3. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Agenda Making an Entrance Handshaking 101 Telephone Tact & Email Etiquette Dress for the Occasion Engaging Conversation Remembering Names The Perfect Host/Hostess Guest Duties Table Manners Social Graces

4. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® You are the “Brand” Distinguish yourself Develop maintain business / relationships Project a positive image Project confidence and authority Build trust Establishing your Reputation Copyright © 2011 by The Protocol School of Washington ®

5. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Are you noticed? Evaluate your entrance An effective entrance Your agenda Brief yourself Whom do you need to meet Who needs to meet you How to Make an Entrance Copyright © 2011 by The Protocol School of Washington ®

6. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® The Universal Greeting: Right hand Left hand Name badge Thumb up and fingers out Avoid thumb down, fingers curled Web-to-web Handshaking 101 Copyright © 2011 by The Protocol School of Washington ®

7. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® The bone crusher The glove handshake The fingertip holder Handshaking 101 Copyright © 2011 by The Protocol School of Washington ®

8. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Shake from the elbow Two smooth pumps Shoulder-to-shoulder Make eye contact Avoid wearing fragrances Avoid wearing large rings Handshaking 101 Copyright © 2011 by The Protocol School of Washington ® Tips to remember: You are judged by your handshake~

9. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Ready to connect Both hands are connecting A correct handshake Handshaking 101 Copyright © 2011 by The Protocol School of Washington ®

10. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Practice these tips: Return Calls/Emails Timely Be Mindful of Time (Get to the point) Appropriate Time, Place, and Authority “Big Brother is Watching” Courtesy Copying and Speaker Phone Spell Ckech and Guesswork Telephone Tact and Email Etiquette Copyright © 2011 by The Protocol School of Washington ®

11. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Dress for the Occasion Copyright © 2011 by The Protocol School of Washington ® What to Wear…and Why Colors and Fabrics Dress-down Fridays International Clients/Meetings/Events Casual, Business Casual, Informal, Formal

12. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Effective Listening: Be thoughtful, ask questions Listen attentively…what’s not being said More on the other person, less on self Exercise patience Tone of voice Talking too much Think before you speak Copyright © 2011 by The Protocol School of Washington ® Sociability is the art of unlearning to be preoccupied with yourself. - Oskar Blumenthal

13. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Remembering Names: Slow down-listen Repeat the name Focus more on the person Use it in conversation Name face association Copyright © 2011 by The Protocol School of Washington ® …I Know the Face

14. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® The Perfect Host Copyright © 2011 by The Protocol School of Washington ® Polish your Host Intelligence: Be Precise, Time, Date, Place & Attire Communicate Purpose Be Aware of others’ Agendas Take Care of Smallest Detail Confirm Meeting It’s totally frustrating when you don’t know what’s going on.

15. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Savvy Guest: WDTW WIIFM Accepting Invitations Cancelation Make Another Meeting Guest Duties

16. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® It’s not ’only’ about the fork Napkin Placement Study Place Setting B-M-W … “b and d” “Please excuse me” 10:20 Table Manners

17. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® Social Graces Good Manners Thank you and Please Practice Civility Good Manners…Good Leadership Appropriate Conversation Being Attentive Manners are more important than laws. Upon them, in a great measure, the laws depend. –Edmund Burke

18. 10 Tips to Outclass the Competition Copyright © 2011 by The Protocol School of Washington ® 5 Seconds to make an impression 21 Days to start a pattern 30 Days before a message is forgotten 100 Days for the pattern to become habit Why it all matters Copyright © 2011 by The Protocol School of Washington ® …you never get another chance at making a first impression Thank you. First impressions are lasting…