1. Workplace Etiquette 2014 Workplace Readiness Series

2.  Resume Writing  Job Search 2014  How To Successfully Ace a Job Interview  Workplace Etiquette  Taking Charge of Your Career

3. What is Etiquette?

4. Test Your Etiquette Intelligence Answer the following Workplace Etiquette Questions…

5. Meeting Etiquette  How early should you arrive for a scheduled meeting?  What about arriving late?  How do I enter a meeting in progress gracefully?  What should I do if I have to leave a meeting early?  What should I do if I miss a meeting?  As the organizer of the meeting, what should you do if you notice that you will need to go past the scheduled ending time?

6. Nametags  Why are nametags so important?  Nametags should be worn on your RIGHT side front shoulder area  Enables a person to see your name as you’re shaking hands  If worn around your neck – adjust the length so it can be easily seen without the other person looking down  Do not clip nametags at the bottom of your jacket  If writing your own name tag – write clearly or have someone else do it

7. Greetings  When meeting someone, always rise if seated, extend your hand and repeat the other person’s name in your greeting.  A good handshake is important – it should be firm and held for 3 seconds o Types of handshakes: The Dead Fish The Terminator The Finger Holder The Smothered  Females and males should be ready to initiate a handshake  Is it proper to hug in business?

8. Introductions  Why are introductions one of the most important acts in business life?  Proper Introductions  Introduce a younger person to an older person  Introduce a non-official person to an official person  Introduce a junior person to a senior person  Do not assume that everyone wants to be called by his 0r her first name

9. Business Meals 1. Don’t order messy meals 2. Order something in the mid-price range 3. Hold your utensils properly 4. Don’t drink too much 5. Make conversation 6. Practice good table manners

10. Receptions/Social Hour /Networking  What is the purpose of a business reception?  Mingling/ making contacts  Part of an interview process  Employee entertaining clients  When you enter, observe the layout of the room  If no tables, you should have your food or your drink in your hand – never both.  If you have a drink, hold it in your left hand  If you have food, hold it in your right hand and eat with your left  If tables – you can have food and drink together – be ready to stand and greet people  Always greet/introduce yourself to the host/hostess  Connect with as many guests as possible - focus eye contact on that individual and after a time politely excuse yourself to move on to someone else

11. Personal Appearance  Dress codes can be confusing  So many labels Business attire Business casual Casual  What you see is what you get! The clothes we choose communicate an important nonverbal image to others

12. Dress for Success – for WOMEN  A straight-forward business suit is best.  Wear sensible pumps.  Be moderate with make-up and perfume.  Makeup should enhance your natural features, not create new ones!  Wear simple jewelry.  Hair and fingernails should be well-groomed.  Bring pen and notepad to jot down any information you may need to remember

13. Dress for Success – for MEN  A clean, ironed shirt and conservative tie are a must.  A simple jacket or business suit is a good idea as well.  Shoes should be polished.  Face should be clean-shaven; facial hair should be neatly trimmed.  Hair and fingernails should be well-groomed.  Use cologne or after-shave sparingly.  Bring pen and notepad to jot down any information you may need to remember

14. How much does a person’s appearance influence your opinion of him or her?

15. Simple Rules of Personal Appearance  When in doubt about how to dress, examine others that you respect and imitate that  Your attire should reflect your environment and your position  Never wear clothes that reveal too much  Always err on the conservative side  Avoid over accessorizing and skip cheap looking accessories  Keep it neat and clean - no stains, rips or holes  Do not wear wrinkled garments

16. Top Workplace Etiquette Tips… Package Your Brand Identity 1. Manage your communication style (talking, emails, body language, etc.) 2. Meet people with confidence - say your name clearly 3. Dress well – always 4. Speak to be heard and with certainty 5. Show genuine interest in others 6. Listen attentively and for understanding not rebuttal 7. Build your brand 8. Be true to your brand

17. Thank You for attending Workplace Etiquette